Diana Kammaneephan
Nashville,Tennessee
Summary
Customer service 4+ years in a fast paced environment. Maintained customer satisfaction and contribute to company success while building relationships with clients. Responsible for ensuring positive overall experience , resolve problems if necessary, and make certain of return business. Reliable and driven, with strong abilities to continually deliver above-average service. Often described as an overachiever and quick learner. Frequently chosen by others to lead the group.
Overview
9
9
years of professional experience
Work History
Production Technician
Calsonic Kansei
09.2017 - 02.2018
- Assembled and installed various components on the assembly line
- Periodic cross training from simple assembly to machine operation
- Acquired a great extent of knowledge in a short amount of period to work on and off the line
- Assist with material handling activities such as picking parts, and ensuring parts are free of defects
- Completed each station within required cycle time.
Waitress
Osake
01.2015 - 06.2017
- Delivered exceptional, friendly, and fast service
- Train new waitress customer expectations, safety procedures, proper food handling, and restaurant protocols
- Work with individual servers to improve performance
- Build strong relationships with other servers to help build teamwork
- Maintain excellent people skills, while taking pride in ensuring job is well done.
Waitress
Manaao Thai Crusine
03.2013 - 09.2014
- Consistently adhered to quality expectations and standards
- Routinely checking on customer to ensure of outstanding service
- Follow all correct instructions to beginning and ending shifts for all servers
- Answer customer inquiries and resolve issues promptly
- Provided back-up for other teammates when needed.
Team Lead
Kasai North America
Smyrna , Tenneessee
05.2018 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
High School Diploma -
RiverCity High
West Sacramento, CA06.2013
Skills
- Excellent communication and interpersonal skills
- Abilities to adapt and work under pressure
- Team Monitoring
- Team Member Motivation
- Leadership Communications
- Motivational Leadership
Languages
Thai
Native or Bilingual
Laotian
Native or Bilingual
English
Native or Bilingual
Timeline
Team Lead
Kasai North America
05.2018 - Current
Production Technician
Calsonic Kansei
09.2017 - 02.2018
Waitress
Osake
01.2015 - 06.2017
Waitress
Manaao Thai Crusine
03.2013 - 09.2014
High School Diploma -
RiverCity High
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