Diana Kaucher
Birmingham,AL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Office Manager
CD Home Solutions
07.2020 - Current
- Scheduling of installations and service calls
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer data files via CRM system.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved customers installation issues.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Purchasing all supplies for office.
- Data entry of all documents connected to customers installations.
Commercial Claims Analyst
Mohawk Industries Inc
10.2019 - 02.2020
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Researched claims and incident information to deliver solutions and resolve problems.
- Processed replacement orders once claim has been validated. Processing all material, freight, pricing, ane tax claims.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
Claims Manager
Lonesome Oak Trading Company
03.2019 - 02.2020
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
Claims Analyst
The Dixie Group: Manufacturer Of Carpet And Area Rugs
01.2015 - 11.2018
- Data entry of claims filings on carpet rolls and custom rugs.
- Data entry of reorders of carpet in regards to claims via AS400 software.
- Assisted in resolutions and validations of shipping and freight claims.
- Aided the top 3 salesman with claims issues and broadloom orders for all 3 flooring divisions.
- Resolved claim issues with independent inspectors in the flooring industry.
- Dealt with the manufacturing aspects of the broadloom industry.
Randstad Staffing
Randstad
01.2014 - 01.2015
- Worked with various customers and clients within the hospitality industry as needed.
- Worked as temporary employee for various flooring companies to fill employee gaps within the companies.
Manager of Banquet Operations
Coosa Country Club
09.2013 - 01.2014
- Executed events according to the according to the Marketing Director guidelines.
- Assisted the Executive Chef and Food & Beverage in Club functions
- Supervised the maintenance and safety guidelines of the banquet facilities.
- Lead all training of banquet staff in disciplines of hospitality etiquette.
Employee Relations Representative
Turner Food Systems
06.2013 - 09.2013
- Data entry of daily sales in Peachtree Accounting System.
- Calculated daily and food and labor costs for restaurant.
- Reconciled bank statements.
- Assisted in processing payroll.
- Handled accounts receivables and accounts payables.
Banquet Server
Barnsley Garden Resort
04.2011 - 01.2012
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
Education
High School Diploma -
Pinson Valley High School
Pinson, AL05.1981
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Billing
- Scheduling and calendar management
- Document Management
- Clerical Support
- Credit and collections
- Mail handling
- Scheduling
- Scheduling Coordination
- Conflict Management
- Policy Implementation
Languages
Spanish
Professional Working
Timeline
Office Manager
CD Home Solutions
07.2020 - Current
Commercial Claims Analyst
Mohawk Industries Inc
10.2019 - 02.2020
Claims Manager
Lonesome Oak Trading Company
03.2019 - 02.2020
Claims Analyst
The Dixie Group: Manufacturer Of Carpet And Area Rugs
01.2015 - 11.2018
Randstad Staffing
Randstad
01.2014 - 01.2015
Manager of Banquet Operations
Coosa Country Club
09.2013 - 01.2014
Employee Relations Representative
Turner Food Systems
06.2013 - 09.2013
Banquet Server
Barnsley Garden Resort
04.2011 - 01.2012
High School Diploma -
Pinson Valley High School