Diana Kemmoune
New Port Richey,FL
Overview
14
14
years of professional experience
Work History
Assistant Plant Manager
Sunray Elementary School
08.2023 - Current
- Monitor and evaluate night crew performance to identify areas for improvement and take corrective measures.
- Led, trained and coached staff to facilitate high levels of productivity and quality.
- Provide direction and leadership to all night employees.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Night Custodian
Paul R Smith Middle School
09.2021 - 08.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environment in buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Moved furniture for cleaning and set up for special events.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Server
Whiskey Joes
12.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Dental Sales
Nafmd
01.2017 - 07.2017
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Documented medical claim actions by completing forms, reports, logs and records.
- Verified client information by analyzing existing evidence on file.
- Sold dental plans
Cashier
Dunkin' Donuts
12.2015 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier
Dunkin Donuts & Baskin Robbins
03.2012 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Server
Big Apple Pizza And Pasta
02.2010 - 01.2013
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Simon Youth Foundation
Vero Beach, FL06.2009
Skills
- Equipment Maintenance
- Conflict Resolution
- Time Management
- Customer Service
- Team Leadership
Timeline
Assistant Plant Manager
Sunray Elementary School
08.2023 - Current
Night Custodian
Paul R Smith Middle School
09.2021 - 08.2023
Server
Whiskey Joes
12.2019 - 03.2020
Dental Sales
Nafmd
01.2017 - 07.2017
Cashier
Dunkin' Donuts
12.2015 - 09.2016
Cashier
Dunkin Donuts & Baskin Robbins
03.2012 - 08.2013
Server
Big Apple Pizza And Pasta
02.2010 - 01.2013
High School Diploma -
Simon Youth Foundation
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