Diana Kintner
Long Lake,NY
Summary
Dynamic Office Manager with 20 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness.
Overview
36
36
years of professional experience
Work History
Office Manager
Hemlock Hall Resort
Blue Mountain Lake, NY
05.1994 - Current
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Managed daily operations within Hemlock Hall Resort's office by supporting continuous delivery of excellent services and care.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Performed billing, collection and reporting functions for Hemlock Hall Resort office generating over $700,000 annually.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Greeted visitors promptly and directed to correct locations.
- Updated employee paperwork and records.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
Waitress
Cobblestone Restaurant
Long Lake, NY
09.1988 - 09.1991
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Increased sales of high margin menu items through effective upselling.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education
Certificate in Medical Coding Self-Paced Tutorial
SUNY Adirondack
Queensbury, NY05.2023
Certificate Of Completion - Accounting Fundamentals
SUNY Adirondack
Queensbury05.2023
Certificate Of Completion - Introduction To Microsoft Excel 2019
Suny Adirondack
Queensbury, NY05.2023
Certificate in Medical Assistant (self/paced Tutorial) -
SUNY Adirondack
Queensbury, NY03.2023
Certificate of Completion - Introduction To QuickBooks Online
SUNY Adirondack
Queensbury, NY05.2021
High School Diploma -
Long Lake Central School
Long Lake NY06.1989
Skills
- Invoicing and billing
- Scheduling and calendar management
- Customer relations
- Billing
- Accounts payable and receivable
- Workforce Management
- Training and coaching
Timeline
Office Manager
Hemlock Hall Resort
05.1994 - Current
Waitress
Cobblestone Restaurant
09.1988 - 09.1991
Certificate in Medical Coding Self-Paced Tutorial
SUNY Adirondack
Certificate Of Completion - Accounting Fundamentals
SUNY Adirondack
Certificate Of Completion - Introduction To Microsoft Excel 2019
Suny Adirondack
Certificate in Medical Assistant (self/paced Tutorial) -
SUNY Adirondack
Certificate of Completion - Introduction To QuickBooks Online
SUNY Adirondack
High School Diploma -
Long Lake Central School