Diana Kiser
Brownsville
Summary
Adept at fostering positive environments and streamlining operations, my tenure at VBMC honored my skills in customer service and data entry. With over years of experience, I excel in effective multitasking and exceptional communication, significantly enhancing client satisfaction and operational efficiency.
Overview
48
48
years of professional experience
Work History
Director of First Impressions
Keller Williams Realty
09.2024 - Current
- Successfully maintained a clean and inviting atmosphere in common areas such as waiting rooms or meeting spaces.
- Handled sensitive client information with discretion and confidentiality, always adhering to strict privacy policies.
- Organize office events and meetings, ensuring seamless execution and participant satisfaction.
- Helped manage appointment scheduling for significant wait time for clients.
- Data entry, Filing, Answering phone calls, distributing mail, tasks as needed
- Customer Service experience for over 20 years
Delivery Driver
GrubHub
08.2022 - 08.2024
- Delivered Food to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of food items.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
Volunteer Clerical Assistant
AARP Foundation SCSEP
03.2021 - 04.2023
- Ensured timely completion of assigned tasks and deadlines with team members.
- Improved workflow processes through regular review and updating of procedural documentation.
- Cultivated a welcoming atmosphere for new clients through mentorship and guidance, fostering a sense of belonging within the organization.
- Contributed to a positive work environment by collaborating effectively with colleagues on various projects.
Certified Peer Specialist
TTBH
06.2017 - 07.2019
- Strengthened relationships with community partners through regular outreach efforts fostering collaboration opportunities for program enhancement initiatives.
- Mentored new Client's best practices for navigating complex mental health service systems effectively.
- Contributed to the continuous improvement of organizational policies and procedures by attending ongoing training sessions and participating in internal program evaluations.
- Conducted successful support groups that provided a safe environment for individuals to share experiences and offer peer support.
- Helped clients with taking to the Grocery store and or Dr's Appointments.
Ward Clerk
VBMC Halingen
04.1977 - 06.2011
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented the latest information in the computer system and printed paperwork.
- Stored and retrieved permanent records daily.
- Answered Phone calls, got the blood for patients, meds, mail, etc.
- Worked all through the Hospital when needed
Education
Graduate Certificate - Certied Peer Specialist
Hope
Austin, TX07-2018
Associate of Arts - Fine Arts
UTB
Brownsville, TX12-2012
High School Diploma -
Los Fresnos High School
Los Fresnos, TX05-1976
Skills
- Answering Phone calls
- Effective multitasking
- Exceptional communication
- File organization
- Data Entry
- Filing
- Double Checking work
- Customer service
Timeline
Director of First Impressions
Keller Williams Realty
09.2024 - Current
Delivery Driver
GrubHub
08.2022 - 08.2024
Volunteer Clerical Assistant
AARP Foundation SCSEP
03.2021 - 04.2023
Certified Peer Specialist
TTBH
06.2017 - 07.2019
Ward Clerk
VBMC Halingen
04.1977 - 06.2011
Graduate Certificate - Certied Peer Specialist
Hope
Associate of Arts - Fine Arts
UTB
High School Diploma -
Los Fresnos High School
Similar Profiles
Scott SmithScott Smith
Residential Realtor at Remax Realty / Keller Williams Realty / EXp RealtyResidential Realtor at Remax Realty / Keller Williams Realty / EXp Realty
Ardis CrockerArdis Crocker
Real Estate Sales Agent at Fathom Realty and Keller Williams RealtyReal Estate Sales Agent at Fathom Realty and Keller Williams Realty
TERESA ADAMSTERESA ADAMS
Real Estate Agent at LinQ Realty LLC / Keller Williams RealtyReal Estate Agent at LinQ Realty LLC / Keller Williams Realty