Diana Kivlehan-Durbin
Pensacola,FL
Summary
Dynamic professional with a proven track record at Sensolock of America, enhancing customer loyalty through expert complaint resolution and empathy. Skilled in Microsoft Excel and adept at managing high-stress situations, I significantly improved operational efficiency and customer satisfaction. Demonstrates exceptional coordination and professional telephone demeanor, ready to bring sales expertise and research skills to new challenges.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Sensolock of America
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Farm Operator
Durbin Farms
03.2016 - 06.2023
- Coordinated seasonal labor needs, effectively managing temporary workers during peak periods for timely completion of tasks.
- Increased overall farm efficiency by optimizing planting, fertilizing, and harvesting processes.
- Assisted in financial management tasks, including budgeting and record-keeping for accurate tracking of farm expenses and revenues.
- Collaborated with sales representatives from seed companies to choose high-performance varieties that met specific farm requirements.
- Assisted in the development of long-term farm strategy, incorporating new technologies and market trends for increased profitability.
- Improved soil quality with sustainable farming practices, including crop rotation and cover cropping.
Shipping and Receiving Coordinator
HNC Products
01.2000 - 09.2009
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
Education
Associate of Applied Science - ECE
Parkland College
Champaign, IL05-1999
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Microsoft PowerPoint
- Building rapport
- Coordination
- Sales expertise
- Account updating
- Research
- Retail store support
Timeline
Customer Service Representative
Sensolock of America
01.2024 - Current
Farm Operator
Durbin Farms
03.2016 - 06.2023
Shipping and Receiving Coordinator
HNC Products
01.2000 - 09.2009
Associate of Applied Science - ECE
Parkland College
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