Diana Knight
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always willing to go the extra mile and take initiative. Self starter.
Overview
19
19
years of professional experience
Work History
Infant Nann
Kardashian - West Family
07.2014 - 10.2014
- Provided nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained detailed records of infant''s daily activities, milestones, and health-related information for parental review.
- Assisted with light housekeeping duties to ensure clean, organized living environment for both family and infant.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for infant.
- Enhanced infant development by creating age-appropriate activities tailored to each child''s needs and interests.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
- Assisted with light housekeeping duties as well as running errands.
- Managed emergency situations effectively, keeping both parents informed of any incidents while prioritizing safety of infant involved.
- Prepared nutritious meals and snacks for infants according to dietary guidelines, contributing to their overall health and wellbeing.
- Taught children everyday skills and language.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Developed strong bonds with infants by consistently responding sensitively to their emotional cues and needs throughout caregiving tasks.
- Implemented sleep training techniques as needed, resulting in improved sleep patterns for infant.
- Encouraged early language development by engaging infants in simple conversations using age-appropriate vocabulary during daily interactions.
- Supported physical development through regular gross motor play sessions that included tummy time activities designed specifically for infants.
- Collaborated closely with parents to ensure continuity of care and alignment of parenting philosophies, resulting in a more consistent experience for the infant.
- Participated in family meetings to discuss progress updates, address concerns or issues related to childcare responsibilities collaboratively with parents.
- Engaged with children on age-appropriate level.
- Facilitated social and emotional growth by establishing a warm, secure attachment with each infant in the nanny''s care.
- Accompanied families on outings or trips while providing attentive care for the infant throughout various settings.
- Served as a reliable resource for parents regarding infant care practices, offering guidance on topics such as feeding schedules or developmental milestones.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared meals and snacks for children based on dietary guidelines.
Private Nanny
The Parker Family
06.2013 - 07.2014
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Implemented daily routines for optimal child development and created a structured environment.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Taught children everyday skills and language.
- Taught children basic life skills, manners and personal hygiene.
Private Nanny
The Lee Family
06.2013 - 07.2014
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Implemented daily routines for optimal child development and created a structured environment.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Prepared bottles and administered medicines
- Taught children everyday skills and language.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Supervised children engaged in physical activity, learning and social skills with peers.
Doctor's Receptionist
Malibu Health Club
04.2008 - 06.2013
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Health Club Manager
Malibu Health Club
04.2008 - 06.2013
- Spearheaded corporate wellness initiatives to attract new clients from local businesses seeking group membership packages.
- Developed strong relationships with members, providing exceptional customer service and addressing concerns promptly.
- Implemented data-driven strategies to analyze performance metrics and adjust operational processes accordingly.
- Established rapport with healthcare professionals in order to facilitate referrals of patients requiring exercise therapy or other fitness services provided at the health club facility.
- Ensured compliance with industry regulations, maintaining a safe and welcoming environment for all patrons.
- Reduced employee turnover by developing comprehensive training programs and fostering a supportive work environment.
- Optimized space utilization within the facility to accommodate diverse workout preferences and class schedules.
- Boosted client engagement with innovative group fitness classes and cutting-edge equipment offerings.
- Increased club revenue by creating targeted marketing campaigns for membership sales and retention.
- Collaborated with local businesses to establish partnerships that increased brand visibility and community involvement.
- Evaluated staff performance regularly, identifying areas for improvement and providing constructive feedback.
- Managed daily operations for smooth functioning, including staff scheduling, facility maintenance, and budget management.
- Championed a culture of inclusivity and body positivity, fostering an environment that encouraged members to pursue their fitness goals with confidence and support.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Educated service personnel on company policy and procedure.
- Delegated workplace responsibility to appropriate staff.
- Prepared billings and estimates for customers.
- Upheld 24-hour response time to service requests.
- Utilized best practices theory when selecting vendors and products.
- Performed payroll duties making sure employees were paid in a timely fashion.
- Took care of building maintenance contacting appropriate parties when services were needed (ie. plumbing, heating, machine maintenance, etc.)
Front Office Manager
Chicago Fitness Center
06.1995 - 01.2007
- Monitored financial transactions at front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Coordinated aerobics schedule and hired fitness staff
- Interviewed front desk applicants
- Developed strong relationships with members, providing exceptional customer service and addressing concerns promptly.
- Ensured compliance with industry regulations, maintaining a safe and welcoming environment for all patrons.
- Optimized space utilization within the facility to accommodate diverse workout preferences and class schedules.
- Increased club revenue by creating targeted marketing campaigns for membership sales and retention.
- Managed daily operations for smooth functioning, including staff scheduling, facility maintenance, and budget management.
- Championed a culture of inclusivity and body positivity, fostering an environment that encouraged members to pursue their fitness goals with confidence and support.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Delegated workplace responsibility to appropriate staff.
- Prepared billings and estimates for customers.
- Upheld 24-hour response time to service requests.
Education
No Degree - Biology
City Colleges of Chicago - Wilbur Wright College
Chicago, ILLicensed EMT Program - Emergency Medical Technology
Columbus Hospital
Chicago, ILSkills
- Critical Thinking
- Highly Organized
- Able to Complete Multiple Tasks in a Timely Manner
- Facilities Management
- Clear Communication
- Emailing/Calling Vendors
- Customer service-focused
- Decision-Making
- Creative and Adaptable
- Relationship Building
- Customer Relations
- Staff Management
- Monthly Fee and Payment Collection
- Complaints Investigation
- Payment Collection
- Repair Planning
Volunteerism
Archdiocese of Chicago Ministry of Healing, February, 2019 - Current
St. Priscilla's Parish, Catechist teaching CCD, RCIA and Lifelong formation - August 2018 - Current
Timeline
Infant Nann
Kardashian - West Family
07.2014 - 10.2014
Private Nanny
The Parker Family
06.2013 - 07.2014
Private Nanny
The Lee Family
06.2013 - 07.2014
Doctor's Receptionist
Malibu Health Club
04.2008 - 06.2013
Health Club Manager
Malibu Health Club
04.2008 - 06.2013
Front Office Manager
Chicago Fitness Center
06.1995 - 01.2007
No Degree - Biology
City Colleges of Chicago - Wilbur Wright College
Licensed EMT Program - Emergency Medical Technology
Columbus Hospital
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