Diana Koch
Lehi,UT
Summary
Ambitious recent graduate, anxious to obtain entry-level Human Resource assistant position to gain a hands on experience of HR functions and to be a contributor on a dynamic HR team. Strong work ethic, proactive, reliable and able to quickly master new skills.
Overview
6
6
years of professional experience
Work History
Logistics Customer Service Representative
Daikin Comfort Technologies
Waller, TX
10.2019 - Current
- Communicated directly with commercial HVAC suppliers/distributors/buyers/sales account reps.
- Continuously conferred with account reps throughout the day by email/phone calls.
- Collaborated with Daikin regional sales reps to meet the needs of individual accounts.
- Responded quickly, professionally to each account with accuracy/adequate documentation.
- Kept each account informed of standard procedures/resolutions.
- Efficiently processed/confirmed/maintained purchase orders for each account.
- Utilized Microsoft Excel reports to track orders/release products according to specified request dates.
- Communicated with Daikin parts/equipment planners to provide accounts with updated backorder lead times.
- Provided updates on current nomenclature, obsolete models/substitute models/compliance criteria.
- Coordinated with Daikin transportation to provide freight quotes/schedule FTL/LTL/ flatbed shipments.
- Utilized weight calculator/transportation management system software to build/balance multi-stop truckload shipments.
- Processed credits, issued RMAs according to company policies.
- Collaborated with co-workers to find solutions to routing challenges.
- Kept internal lines of communication open by utilizing programs such as Microsoft Outlook/OneNote/Teams.
Office Coordinator and Customer Service Rep
ARCOTEQ/AMERICAN ROLLER
Houston, TX
10.2017 - 05.2019
- Developed electronic/hardcopy files to maintain training materials related for QMS/ISO/ API/standard company safety training documents. Files included an up-to-date list of training done by each employee.
- Answered all mainline incoming calls from customers/vendors.
- Communicated daily with customers/co-workers both verbally/Microsoft Outlook emails/greeted visitors in a friendly/welcoming manner.
- Worked with new hires on completing their onboarding process/pre-employment screenings/background checks/informing each new hire of important company policies/procedures.
- Created a filing system to store all employee records safely.
- Created/maintained open order reports/employee productivity/job status reports to track labor hours/inventory.
- Received/assigned lot numbers to incoming products. Booked/invoiced customer orders using the Syteline system..
- Processed outgoing shipments/provided customs documentation for international shipments.
Education
Bachelor of Science - Business Administration Human Resource Management
Western Governors University
Salt Lake City, UT02-2024
Skills
- Strong Organization
- Customer Service
- Policies and Procedures Adherence
- Adaptability
- Process Improvement
- Professionalism
- Document and Records Management
- Understanding Customer Needs
- Adaptability and Flexibility
- Administrative and Office Support
- Professional Demeanor
- Computer Skills
- Relationship Building
- Excellent Communication
- Interpersonal Communication
- Reliability
- Continuous Improvement
- Active Listening
- Teamwork and Collaboration
- Inbound and Outbound Calling
- Time Management Abilities
- Interpersonal Skills
- Effective Communication
- Self Motivation
- High-Energy Attitude
- Business Development Understanding
- Written Communication
- Customer Service Excellence
- Task Prioritization
- Attention to Detail
- Order Fulfillment
- Cross-Functional Collaboration
- Remote Office Availability
- Microsoft Office
- Multitasking
- Work Prioritization
Timeline
Logistics Customer Service Representative
Daikin Comfort Technologies
10.2019 - Current
Office Coordinator and Customer Service Rep
ARCOTEQ/AMERICAN ROLLER
10.2017 - 05.2019
Bachelor of Science - Business Administration Human Resource Management
Western Governors University