Diana Kries
San Diego,CA
Summary
Functional Senior Director driving proven operational results within building industry. Strategic-thinking individual experienced in collaborating with leadership and teams to improve operational excellence and drive company initiatives with strong leadership and team culture . Offering engaging personality with expertise improving internal and external customer relationships, along with team engagement and clear direction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Director, Shared Services
Interior Logic Group
12.2023 - Current
- Works closely with organizational leadership to guide operational strategy.
- Recruited, interviewed and hired leaders within company to promote numerous change management strategies.
- Restructured operational model to align with company short and long term goals.
- Oversees Operations (Order Processing, Purchasing, Scheduling, Revenue Assurance, Windows) for multiple local markets in 5 states and provides constructive feedback (NPS) to achieve daily and long-term goals; customer driven.
- Metrics driven to provide factual results to leadership and course correct quickly.
Senior Director of Operations
Interior Logic Group
05.2021 - 11.2023
- Cultivated a culture of innovation by promoting creative thinking and encouraging team of > 100 to make solid decisions with management support.
- Saved company $75M in potential customer loss with full operations improvement process associated from SAP integration in Northern California market.
- Combined and standardized two markets for Order Processing, Purchasing, Scheduling and Cabinet teams.
- RDS acquisition integration with systems, people and process.
- Had oversight of two internal Topshops and increased efficiencies with proactive scheduling and internal teams coordination.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Spearheaded innovative approaches to resource allocation and strategic planning through all integration, acquisition and restructures.
- Defined clear targets and objectives with teams by implementing, maintaining and improving daily visual management boards.
Director of Operations
Interior Specialists
01.2019 - 04.2021
- Responsible for multiple operational teams in the Southern California market; 4 Warehouses, Order Processing, Purchasing, Scheduling, Claims and Customer Service teams.
- Facilities management for 4 locations.
- Worked with an entrepreneurship local spirit to offset and minimize inconsistent and lacking corporate leadership.
- Special emphasis on team collaboration through regular communication, goal setting, and performance evaluations which resulted in employee retention during uncertain times in the business.
Director of Operations
HD Supply
01.2017 - 12.2018
- Identified and qualified customer needs with integrating two company's organizational structure and systems.
- Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.
- Shored up inventory systems and process to reduce shrink in materials to less than 1%.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated strong mentoring program to improve areas of weakness.
Operations Manager
Home Depot
01.2007 - 12.2016
- Handled various operational departments through industry downturn with heavy emphasis on erosion and cost savings.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled staff training initiatives aimed at improving workforce to meet dynamic and lean industry demands.
- Multiple system integrations, including SAP, and helped create internal end to end system for sales and operations.
- Implemented multiple safety programs with Warehouse, Field and Subcontractor staff.
- With industry volume decreasing in 2007, adapted and took on new role to oversee local Billing team, along with existing oversight with Order Processing, Purchasing and Scheduling teams.
Production Manager
Creative Touch Interiors
01.2001 - 12.2006
- Oversaw 500 lots/month in one division with responsibility of mulitple operational teams, including 200 Installers and Field.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.
Education
Bachelor of Science -
San Diego State University
San Diego, CA1994
Certification
Collaborative Leadership
Team Building and Motivation
Culture Transformation
Strategic Decision Making
Adaptability and Coachable
Change Management
Timeline
Senior Director, Shared Services
Interior Logic Group
12.2023 - Current
Senior Director of Operations
Interior Logic Group
05.2021 - 11.2023
Director of Operations
Interior Specialists
01.2019 - 04.2021
Director of Operations
HD Supply
01.2017 - 12.2018
Operations Manager
Home Depot
01.2007 - 12.2016
Production Manager
Creative Touch Interiors
01.2001 - 12.2006
Bachelor of Science -
San Diego State University