Diana Krishna
Summary
Client-focused with background in managing programs, leadership, planning and organizational skills built during successful career in retail and non profit. Maintains composure, diplomacy and efficiency in all situations.
Overview
22
22
years of professional experience
Work History
Community Care Programs Coordinator
UTOPIA Washington
Kent, WA
08.2021 - Current
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Partnered with physicians, social workers, therapists, and partners to develop and implement individualized care plans and documented individual interactions and interventions in electronic charting systems.
- Increased referral rates by providing excellent service and building meaningful relationships with communities and partners.
- Negotiated, organized and delivered health care services based on specific needs of transgender and gender diverse individuals.
- Spearheaded and implemented new projects to expand scope of community engagement.
- Managed monthly caseload of up to 15 transgender and gender diverse individuals to provide comprehensive, community-based care.
COVID-19 Response Coordinator
UTOPIA Washington
Kent, WA
07.2020 - 08.2021
- Executed and enforced established COVID-19 safety procedures to maintain orderly environment.
- Performed research on effectiveness of safety interventions and proposed changes to intervention structures based on evaluation outcomes.
- Helped vulnerable individuals navigate complex healthcare system.
- Targeted specific community groups with wellness and COVID-19 management information.
- Developed and implemented training classes to educate team members and communities.
- Wrote and distributed informational materials on COVID-19 and community health concerns.
- Organized immunizations, vaccines & other basic preventive treatments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Beauty Stylist
Giorgio Armani/Yves Saint Laurent Beauty
Seattle, WA.
11.2019 - 03.2020
- Arranged merchandise to present visually appealing displays and attract clientele.
- Sold products and related merchandise according to customer service techniques and professional selling skills.
- Advised clients on how to care for skin and hair with available products and replenished stock.
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Beauty Stylist
Nordstrom
Bellevue, WA
11.2018 - 11.2019
- Met sales goals, supporting organizational health through consistent and reliable service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Recorded notes for future reference about customer preferences and services delivered.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consistently received positive performance reviews from guests.
Business Manager
Giorgio Armani/Estee Lauder-Nordstrom
Portland, OR
07.2017 - 11.2018
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- weekly meetings with team and monthly meeting with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Interacted with and customers to build connections and nurture relationships.
- Handled difficult customers and clients to assist other team members and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of opportunities.
- Promoted positive customer experience through day-to-day supervision and management of Nordstrom.
Sales Manager
Macys Department Store
Clackamas, OR
12.2016 - 07.2017
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of up to 10 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Held weekly meetings with sales team to identify techniques to overcome sales obstacles.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Sales Supervisor
Macys Department Store
Portland, OR
07.2016 - 12.2016
- Effectively coached team members to reach weekly and monthly sales goals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Checked store merchandise regularly for proper display and replenishment.
- Arranged items in favorable positions and areas of store for optimal sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted reports to senior management to aid in business decision-making and planning.
- Supervised team up to 10 employees within areas of customer service, cash handling, inventory, sales and data entry.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Opened and closed store independently and prepared nightly bank drop for manager.
Store Manager
Bellisma Fashions
Vancouver, BC
06.2014 - 03.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in high end designer boutique environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Analyzed and interpreted store trends to facilitate planning.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Regional Sales Manager
Jacks Of Fiji
Nadi, Fiji
02.2005 - 03.2013
- Achieved regional sales objectives by coordinating sales team, developing successful strategies and servicing accounts to strengthen business relationships.
- Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Held regular performance evaluations to assess strengths and weaknesses of team members and provide counseling to improve outcomes
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Met with each sales representative on monthly basis to answer questions, resolve issues and identify new strategies.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Developed productive relationships with key account holders.
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
- Drove sales growth fine jewelry area.
Store Manager
Jacks Of Fiji
Nadi, Fiji
01.1999 - 02.2005
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Certificate Infectious Disease Transmission Study - Health And Wellness
John Hopkins University
08.2022
Certificate in CPR, AED, First Aid - Health And Wellness
Medic First Aid International
03.2021
Certificate- Trauma Informed Approach For Leaders - Mental Health Services
En Route- Coaching And Training School
01.2021
Certificate Adult Mental Health First Aid USA - Mental Health Services
National Council For Behavioral Health
10.2020
Certificate in COVID-19 C-Tracing - Health And Wellness
John Hopkins University
08.2020
Certificate in Events Planning And Management - Meeting And Event Planning
Fiji National University
Nadi Fiji2011
Certificate in Information Technology Studies - Information Technology
Fiji National University
Nadi Fiji07.2007
Business, Communications And Organizational Coursework in Business And Management - Retail Management
Prime Vision- Executive Development Education
Nadi Fiji2007
Product Management Certificate - Purchasing, Procurement, And Contracts Management
Prime Vision- Executive Development Education
Nadi Fiji2007
High School Diploma - English, Mathematics, Social Science, Economics,
Lautoka Muslim College
Lautoka Fiji12.1997
Skills
- Proficient in MS Office, Microsoft Teams & Information Technology
- Teamwork
- Analytical and Critical Thinking
- Interpersonal Communication
- Planning and Coordination
- Organization and Time Management
- Active Listening
- Cultural Awareness
- Decision-Making
- Self-Motivated
- Attention to Detail
- Multitasking Abilities
- Strategic Planning
- Employee Coaching and Motivation
- Staff Management
- Project Management
- Program Development
- Community Outreach
- Social Work
Additional Information
- Planned and implemented a Nutrition Policy for UTOPIA Washington with the help of American Heart Association
- During the 2020 pandemic, planned and created a talk-show (Kurry Talks) and recorded stories of transgender and gender diverse individuals on how they are navigating their life's.
- “All Star” highest retail recognition at Nordstrom with one year of employment.
- Promoted to Business Manager Giorgio Armani Beauty/Estee Lauder within few months of employment at Nordstrom.
- Promoted to sales supervisor within 6 months at Macys. Managed high end boutique in downtown Vancouver, British Columbia.
Languages
Hindi
Full Professional
English
Full Professional
Fijian
Limited Working
Japanese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Community Care Programs Coordinator
UTOPIA Washington
08.2021 - Current
COVID-19 Response Coordinator
UTOPIA Washington
07.2020 - 08.2021
Beauty Stylist
Giorgio Armani/Yves Saint Laurent Beauty
11.2019 - 03.2020
Beauty Stylist
Nordstrom
11.2018 - 11.2019
Business Manager
Giorgio Armani/Estee Lauder-Nordstrom
07.2017 - 11.2018
Sales Manager
Macys Department Store
12.2016 - 07.2017
Sales Supervisor
Macys Department Store
07.2016 - 12.2016
Store Manager
Bellisma Fashions
06.2014 - 03.2016
Regional Sales Manager
Jacks Of Fiji
02.2005 - 03.2013
Store Manager
Jacks Of Fiji
01.1999 - 02.2005
Certificate Infectious Disease Transmission Study - Health And Wellness
John Hopkins University
Certificate in CPR, AED, First Aid - Health And Wellness
Medic First Aid International
Certificate- Trauma Informed Approach For Leaders - Mental Health Services
En Route- Coaching And Training School
Certificate Adult Mental Health First Aid USA - Mental Health Services
National Council For Behavioral Health
Certificate in COVID-19 C-Tracing - Health And Wellness
John Hopkins University
Certificate in Events Planning And Management - Meeting And Event Planning
Fiji National University
Certificate in Information Technology Studies - Information Technology
Fiji National University
Business, Communications And Organizational Coursework in Business And Management - Retail Management
Prime Vision- Executive Development Education
Product Management Certificate - Purchasing, Procurement, And Contracts Management
Prime Vision- Executive Development Education
High School Diploma - English, Mathematics, Social Science, Economics,
Lautoka Muslim College
References
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