Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Bartender
Diana Krolczyk

Diana Krolczyk

Burbank,IL

Summary

Friendly entrepreneur with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

5
5
years of professional experience

Work History

Receptionist

Amber Blomquist
Oak Park, IL
06.2010 - 12.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Hostess

Yan Lang
La Grange, IL
03.2014 - 07.2015
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Bartender

Janusz Kowalczyk
Orion Night Club, IL
08.2015 - 02.2016
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Served high customer volumes during special events, nights and weekends.
  • Followed strict recipes and drink measurements to minimize product used.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Education

High School Diploma -

Reavis High School
Burbank, IL
05.2011

Skills

  • Greeting and Seating Clients
  • Visitor and Customer Relations
  • Security Awareness
  • Delivery Coordination
  • Multi-Line Telephone Skills
  • Organization and Efficiency
  • Appointment Booking
  • Telephone Answering
  • Making Appointments
  • Classic cocktails
  • Preparing garnishes
  • Elegant food plating
  • Beverage preparation
  • Making change
  • Clear and effective communication
  • Highly reliable
  • Bilingual in [Languages]

Languages

Polish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bartender

Janusz Kowalczyk
08.2015 - 02.2016

Hostess

Yan Lang
03.2014 - 07.2015

Receptionist

Amber Blomquist
06.2010 - 12.2013

High School Diploma -

Reavis High School

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Diana Krolczyk