Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Diana Krolzyk

Burbank,IL

Summary

Dynamic and compassionate professional with extensive experience in customer service and elderly care. Proven track record at Orion Night Club, enhancing guest satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and maintaining cleanliness standards, fostering a welcoming environment while promoting independence and quality of life for clients.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Caregiver

Self Employed
02.2016 - 04.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Bartender

Orion Night Club
06.2015 - 04.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Hostess

Woow Sushi
03.2014 - 05.2015
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.

Secretary/Assistant

Baement Remodeling Company
10.2011 - 06.2014
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

High School Diploma -

Reavis High School
Burbank, IL
05-2011

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Service-oriented mindset
  • Suggestive selling
  • Alcohol awareness
  • Food service

Certification

I dont have a certification in voluntering but I'd like to add to my resume that I do volunteer at my local community curch St Albert The Great.

Languages

Polish
Native or Bilingual

Interests

  • I enjoy helping others and giving back to the community
  • Cooking
  • Gardening
  • Community Cleanup
  • Wine Tasting

Timeline

Caregiver

Self Employed
02.2016 - 04.2025

Bartender

Orion Night Club
06.2015 - 04.2016

Hostess

Woow Sushi
03.2014 - 05.2015

Secretary/Assistant

Baement Remodeling Company
10.2011 - 06.2014

High School Diploma -

Reavis High School

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