Diana Lallanilla
Tampa,FL
Summary
Proven leader in training and development at Moffitt Cancer Center, adept at designing and implementing effective training programs that enhance employee performance and engagement. Skilled in verbal and written communication and program management, I increased employee retention rates through targeted training interventions. My strategic planning and relationship-building abilities ensure organizational goals are met with a focus on results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
EVS Training Coordinator
Moffitt Cancer Center
Tampa, FL
02.2021 - Current
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Spearheaded internal certification programs that increased staff competencies in key areas such as project management or leadership skills.
- Enhanced employee engagement and learning retention by designing and implementing interactive training modules tailored to diverse learning styles.
- Coordinated with subject matter experts to ensure training content was accurate, relevant, and up-to-date, improving course effectiveness.
- Improved training outcomes with introduction of competency-based assessments, ensuring that training objectives were met.
- Adapted training content for global audience, considering cultural differences and language barriers to ensure inclusivity and effectiveness.
- Analyzed and evaluated training effectiveness and program outcomes.
- Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
- Established and maintained quality control standards.
EVS Lead
Moffitt Cancer Center
Tampa, FL
09.2013 - 01.2021
- Spearheaded proper training with use of chemicals and cleaning tools and devices.
- Maintained detailed records of all cleaning activities for compliance purposes and future reference.
- Reduced patient complaints by addressing concerns promptly and ensuring a high level of service quality.
- Implemented safety protocols for handling hazardous materials properly, reducing workplace accidents and injuries among employees.
- Led cross-functional teams to address specific challenges or projects within the facility.
- Abode by and enforced department policies and procedures.
- Mentored new team members, providing guidance on cleaning techniques and safety protocols.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
- Conducted performance evaluations for team members, identifying areas for improvement and recognizing achievements.
- Ensured strict adherence to infection control standards by regularly training staff on updated guidelines.
- Addressed any maintenance issues promptly, minimizing downtime and disruption to daily operations.
- Established open communication channels with staff, resolving conflicts quickly to maintain a cohesive team environment.
- Managed inventory levels for cleaning supplies, reducing waste and controlling costs.
- Optimized staff scheduling to ensure adequate coverage during peak hours, improving patient satisfaction.
- Covered extra shifts during employee absences.
- Proactively identified potential risks in the workplace and implemented measures to mitigate them effectively.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Reported damages and hazardous conditions to management for further action.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned equipment and machinery to maintain in optimum working condition.
EVS Technician
Moffitt Cancer Hospital
Tampa, FL
06.2011 - 08.2013
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
- Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
- Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
- Exceeded performance goals related to response times for urgent cleaning requests, contributing to improved patient experiences during their stay at the hospital .
- Provided support during large-scale events such as flu season or outbreaks by adjusting work schedules accordingly to meet increased demand for services .
- Continually updated knowledge on best practices for infection prevention within healthcare settings, ensuring adherence to industry guidelines at all times.
- Participated in ongoing training opportunities and professional development initiatives to stay up-to-date with industry trends and advancements in EVS technology.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Hotel Operations Supervisor
Crown Plaza Hotel
Tampa, FL
09.2009 - 05.2011
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
- Improved efficiency, introducing digital task management system for tracking housekeeping duties.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Streamlined scheduling process, accommodating both employee preferences and operational requirements.
- Monitored compliance with all local regulations regarding waste management and sanitation standards.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Established and enforced safety protocols and guidelines for staff.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Cleaning Contractor
Endeavor Cleaning Services
Tampa, FL
07.2007 - 05.2011
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
- Assisted in training new employees on company policies, procedures, and best practices for optimal performance.
- Proactively identified potential issues in properties that required special attention or additional services.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Housekeeping Supervisor
Best Western Hotel
Tampa, FL
06.2004 - 04.2007
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Housekeeping Room Attendant
Best Western Hotel
Tampa, FL
06.2003 - 05.2004
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Changed bed linens and collected soiled linens for cleaning.
- Washed and put away kitchen dishes, utensils and glassware.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Education
Bachelor of Science - Accounting And Finance
Universidad Libre
Colombia12.1998
GED -
Rosa Leyva De Camacho
Colombia11.1992
Skills
- Verbal and written communication
- Coaching and Mentoring
- Virtual Training
- Presentation
- Training material updates
- Training delivery
- Learning Management Systems
- Materials Preparation
- Schedule Coordination
- Training facilitation
- Leadership training
- Employee Coaching
- Customized training
- Needs Assessment
- Course material creation
- Materials Organization
- Program Management
- Performance Evaluation
- Program implementation
- Attention to Detail
- Training solutions development
- Documentation and Recordkeeping
- Clear Communication
- Decision-Making
- Relationship Building
- Critical Thinking
- Training Program Design
- Strategic Planning
- Class Scheduling
- Compliance Training
- Training material development
- Training Program Development
- Work Coordination
- Procedure Manual Writing
- Classroom experience
- Individualized Instruction
- Group Instruction
- Data organization
- Public Speaking
- Classroom expertise
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
- [Area of certification]
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
EVS Training Coordinator
Moffitt Cancer Center
02.2021 - Current
EVS Lead
Moffitt Cancer Center
09.2013 - 01.2021
EVS Technician
Moffitt Cancer Hospital
06.2011 - 08.2013
Hotel Operations Supervisor
Crown Plaza Hotel
09.2009 - 05.2011
Cleaning Contractor
Endeavor Cleaning Services
07.2007 - 05.2011
Housekeeping Supervisor
Best Western Hotel
06.2004 - 04.2007
Housekeeping Room Attendant
Best Western Hotel
06.2003 - 05.2004
Bachelor of Science - Accounting And Finance
Universidad Libre
GED -
Rosa Leyva De Camacho