Summary
Overview
Work History
Education
Skills
Education and Training
Accomplishments
Timeline
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Diana LaPointe

Murphysboro,IL

Summary

Adept at cash handling and problem-solving, I excelled at Gary's Restaurant by enhancing customer satisfaction and streamlining operations. My positive demeanor and food allergy awareness significantly contributed to a welcoming dining experience, showcasing my ability to blend hard and soft skills effectively for operational excellence.

Overview

34
34
years of professional experience

Work History

Front of House Employee

Gary's Restaurant
11.2018 - 11.2024
  • Scrubbed and polished counters to remove debris and food.
  • Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Greeted guests upon arrival, providing a warm and welcoming atmosphere.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Directed patrons to restrooms and other amenities within facility.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Assisted guests with special needs or accommodations, ensuring an inclusive environment.
  • Checked food quality regularly before serving it to customers.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Brewed and served coffee and tea with preferred add-ins.
  • Participated in team meetings to discuss performance metrics and areas for improvement.
  • Collaborated with other departments within the restaurant on various tasks or projects.
  • Monitored inventory of front-of-house supplies and placed orders as necessary.
  • Cross-trained in other areas such as bussing tables or bartending if needed.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Delivered guest orders to correct tables or take-out counter.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Informed customers of daily specials, menu items, and restaurant policies.
  • Organized menus and ensured they were properly stocked at each table.
  • Stocked and maintained buffet tables to keep ample food offerings available to guests.
  • Managed reservations and seating arrangements efficiently.
  • Provided take-out services to customers who preferred to dine offsite.
  • Adhered to all health code regulations when handling food items or beverages.
  • Assisted with seating arrangements to ensure comfortability for guests.
  • Assisted with training new front of house employees on procedures and policies.
  • Handled customer queries and complaints, ensuring satisfactory resolution.
  • Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Assembled and served meals according to specific guest requirements.
  • Enforced safety protocols within the restaurant environment at all times.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Answered phone calls, took reservations, and answered inquiries.
  • Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Collaborated with management to implement promotional events and special offers.
  • Replenished supplies and organized food preparation stations to maximize productivity.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Ensured compliance with health and safety regulations within the front-of-house area.
  • Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Upheld company standards and values, representing the brand positively.
  • Conducted menu presentations and made recommendations based on guest preferences.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Managed waitlist and communicated wait times accurately to guests.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained safe food handling practices to prevent germ spread.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Managed risk by developing and implementing effective risk management strategies.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Recruited a trained new employees to meet job requirements.

Operator Technician

GSK
05.1991 - 11.2018
  • Utilized hand tools such as wrenches, hammers, screwdrivers when performing repairs.
  • Inspected finished products for conformance to customer requirements and quality standards.
  • Maintained and repaired all types of manufacturing equipment including CNC lathes, mills, drills, grinders and presses.
  • Identified root cause of failures using problem solving skills.
  • Learned and followed safety and emergency procedures.
  • Troubleshot mechanical problems with automated machines and systems.
  • Calibrated machine tools for accuracy and precision.
  • Collaborated with coworkers to perform projects quickly and meet business goals.
  • Maintained production and quality documentation.
  • Monitored machine operations to detect malfunctions or out-of-specification operation conditions.
  • Cleaned work area at end of shift ensuring all tools were returned to their proper place.
  • Kept detailed logs of daily maintenance tasks performed on each piece of equipment.
  • Loaded raw materials into production machinery.
  • Developed plans for periodic maintenance schedules based on usage data collected from machines.
  • Checked control panel and gauges during equipment operation.
  • Scheduled and oversaw preventive, corrective and predictive maintenance actions.
  • Followed safety protocols while operating machinery in order to prevent accidents or injuries on the job site.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Trained other technicians in correct use of tools, safety procedures and machine operations techniques.
  • Inspected finished products to verify conformity to quality standards.
  • Assisted engineers in developing process improvements for increased efficiency in production processes.
  • Repaired parts by using technical knowledge, special tools and soldering skills.
  • Provided technical support for troubleshooting activities related to machine operations.
  • Managed inventory levels of spare parts used for repair activities.
  • Installed new equipment according to manufacturer's instructions and specifications.
  • Operated crane and hoist systems to move heavy objects in the facility.
  • Performed equipment inspections and preventive maintenance on production machinery.
  • Set up, adjusted and operated a variety of machines to produce parts or products meeting quality standards.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.

Education

Some College (No Degree) - Applied Mathematics

Ranken Tech. College
St Louis, MO

Skills

  • Cash handling proficiency
  • First aid training
  • Up-selling strategies
  • Problem-solving
  • Food allergy awareness
  • Positive demeanor

Education and Training

other

Accomplishments

Don’t make mistakes when handling cash I always count back there change I’m a nice polite person don’t miss work I have no children at home I never take off or call in

Timeline

Front of House Employee

Gary's Restaurant
11.2018 - 11.2024

Operator Technician

GSK
05.1991 - 11.2018

Some College (No Degree) - Applied Mathematics

Ranken Tech. College

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Diana LaPointe