Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Lastrapes

Eunice,LA

Summary

Office management professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Overview

14
14
years of professional experience

Work History

Office Manager

Quiet Waters Hospice, LLC
06.2025 - Current
  • Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
  • Managed scheduling and coordination of meetings, optimizing team availability and resource allocation.
  • Implemented new document management system, improving data retrieval speed and accuracy.
  • Trained and mentored junior staff on office procedures, fostering a collaborative work environment.
  • Developed comprehensive office policies, ensuring compliance with organizational standards and regulations.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Launched quality assurance practices for each phase of development
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

School Bus Driver

SLPSB
11.2011 - Current
  • Operated school buses to transport students safely and efficiently to designated locations.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Managed student behavior during transit, fostering a respectful and safe environment.
  • Communicated effectively with parents and school officials regarding transportation issues or delays.
  • Implemented route optimization strategies to enhance efficiency in daily operations.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Dispatch Supervisor

Hallcon
04.2023 - 10.2023
  • Coordinated daily dispatch operations, ensuring timely service delivery and optimal resource allocation.
  • Supervised team performance, fostering a collaborative environment to enhance operational efficiency.
  • Implemented process improvements, reducing delays in dispatch and increasing overall productivity.
  • Developed training programs for new dispatch staff, enhancing their skills and integration into the team.
  • Maintained communication with drivers and clients, resolving issues swiftly to ensure customer satisfaction.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.

Pharmacy Technician

CVS Pharmacy
05.2021 - 09.2022
  • Oversaw medication dispensing processes, ensuring accuracy and compliance with pharmacy regulations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Collaborated with pharmacists to resolve patient medication inquiries and enhance care delivery.

Store Manager

Cash Tyme
10.2011 - 11.2012
  • Led daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory control, optimizing stock levels to enhance customer satisfaction.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Implemented sales strategies, driving revenue growth through effective merchandising techniques.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

Associate of Applied Science - Management

Louisiana State University @ Eunice
Eunice, LA
05-2025

Human Resources of Technical Studies - Management

Louisiana State University At Eunice
Eunice, LA
05-2025

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Bookkeeping
  • Payroll and budgeting
  • Operations management

Timeline

Office Manager

Quiet Waters Hospice, LLC
06.2025 - Current

Dispatch Supervisor

Hallcon
04.2023 - 10.2023

Pharmacy Technician

CVS Pharmacy
05.2021 - 09.2022

School Bus Driver

SLPSB
11.2011 - Current

Store Manager

Cash Tyme
10.2011 - 11.2012

Associate of Applied Science - Management

Louisiana State University @ Eunice

Human Resources of Technical Studies - Management

Louisiana State University At Eunice

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Diana Lastrapes