Microsoft Office, SAP, Tableau
Diana Laura Mora González
Account Manager
Ǫuéretaro,QRO
Summary
Account Manager with 8 years of experience and a strong work ethic. Motivated to always provide the best results aligned with stringent targets and deadlines. Strong strategic-planning skills.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Account Manager
Traffix
10.2023 - Current
- Develop and maintain strong, long-term relationships with key customers.
- Identify and pursue new business opportunities within existing accounts and work together with customers to understand their logistics needs and offer tailored solutions.
- Ensure the delivery of high-quality logistics services that meet or exceed client expectations.
- Stay informed about industry trends, market conditions, and competitor activities and provide insights and feedback to internal teams to support strategic decision-making.
- Develop regular reports on account performance, including sales, service levels, and client feedback. Maintain accurate records of customer interactions, agreements, and service issues.
- Resolve customer issues and complaints in a timely and effective manner.
Logistics Specialist
Harman Interational
05.2023 - 10.2023
- Communicate with suppliers and customers to ensure the accuracy of information in shipping automotive records.
- Keeping up-to-date export licenses to deliver compliant logistics and freight services.
- Work together with procurement and support teams to aid smoothrunning equipment movement and coordination.
- Coordinate and deliver international freight shipments through effective collaboration with logistics networks.
- Accurately recorded and analysed logistics finances, seeking and implementing strategic cost-efficiency measures.
- Prepare accurate customs compliance documentation, ensuring timely completion to meet shipping deadlines.
- Ensure proper and timely payment of invoices to transport suppliers.
Sr. Customer Service Representative
Charger Logistics
03.2022 - 05.2023
- Daily management and coordination of shipments with both shippers/warehouse and support day-to-day logistics activities for key customers.
- Communicate effectively with customers, suppliers, and carriers to ensure smooth and timely delivery of goods.
- Ensure clearance US/CAN customs, documentation process.
- Coordinate Cross docks and Border crossing procedures.
- Allocation and disposition of equipment, dry or reefer cargo.
- Trailers dispatch from all Charger yards around MX / US / CAN.
- Evaluation and calculation of transit times.
- Drivers communication, provide loading and unloading instructions.
- Perform Customer Service duties.
Tracking Coordinator
Mastronardi Produce Inc
02.2021 - 03.2022
- Trace cargo from the grower facilities to the border for crossing process to ensure prompt delivery.
- Dealing directly with internal customers, communication and conflict resolution.
- Produces fast and accurate documentation/delivery instructions.
- Coordinate any issue between customs broker and vendor.
- Clarify invoice and purchase order discrepancies.
Automotive Transport Disposition Coordinator
Hapag Loyd AG Mexico
08.2016 - 08.2019
- Intermodal coordination of import and export containers, attention to incidents between customs brokers, port terminals, warehouses and transportation service suppliers always with the objective of delivering or sending to destination, national or international, loads of automotive and general cargo customers.
- Supplier selection and evaluation (KPIs).
Education
Bachelors Degree - International Business
Instituto Politécnico Nacional ESCA Santo Tomás
Ciudad de México, MX 08.2012 - 08.2016
Technical Carrer - International Trade
CECyT 5 Benito Juarez García
Ciudad de México, MX 08.2009 - 08.2012
Skills
Empathy
Problem solving
Communication
Active listening
Technical knowledge
Patience
Tenacity
Adaptability
Resourcefulness
Positive attitude
PERSONAL INFORMATION
Date of Birth: 11/20/94
Software
Timeline
Account Manager
Traffix
10.2023 - Current
Logistics Specialist
Harman Interational
05.2023 - 10.2023
Sr. Customer Service Representative
Charger Logistics
03.2022 - 05.2023
Tracking Coordinator
Mastronardi Produce Inc
02.2021 - 03.2022
Automotive Transport Disposition Coordinator
Hapag Loyd AG Mexico
08.2016 - 08.2019
Bachelors Degree - International Business
Instituto Politécnico Nacional ESCA Santo Tomás
08.2012 - 08.2016
Technical Carrer - International Trade
CECyT 5 Benito Juarez García
08.2009 - 08.2012
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