Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Diana Laureano

Orlando

Summary

Results-driven Human Resource Professional with a robust background in Recruitment, HR administration, Compliance, Conflict Resolution, Change Management, Employee Relations, and Human Resources Operations. Over a decade of experience leading HRSS teams and managing projects, consistently ensuring quality assurance, resolving issues efficiently, and excelling in interpersonal communication. Skilled in making independent decisions and exercising sound judgment to drive company success. Committed to leveraging training, monitoring, and morale-building expertise to enhance employee engagement and elevate performance levels.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sr Manager TA Preboarding • HR Talent Acquisitions

AdventHealth
08.2019 - Current
  • Responsible for operational leadership, working closely with department leaders to achieve stated goals and accountabilities including productivity and best practice improvement initiatives.
  • Establishes tracking and processes improvement activities to ensure customer service excellence.
  • Establishes relationships and collaborates with campus HR leadership, cross functional teams and other department managers.
  • Utilizes metrics and analytics resources to assess and manage the team to achieve top quartile results.
  • Oversees regular New Hire file audits through sampling of final hiring packets to ensure 100% compliance.
  • Maintains knowledge of legal and regulatory requirements affecting Human Resources functions and ensures policies, procedures, and reporting are in compliance.
  • Ability to provide leadership, strategic direction, oversight and management of a HR support team.
  • Demonstrated ability in driving operational efficiency and effectiveness, enhancing customer service, increasing quality and minimizing risk.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
  • Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
  • Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
  • Streamlined internal processes for financial reporting, ensuring accuracy and compliance with regulatory standards.

Manager, HR Shared Services

HILTON GRAND VACATIONS
07.2016 - 07.2019
  • Hired, trained and mentor staff of 20 HR specialists to maximize effectiveness within a Global HR Shared Service department (include FMLA, ADA, HR Administration, Payroll, Benefits and Team Member Relations)
  • Leveraged company resources to improve performance, adapt to changing business needs, and improved responsiveness to over 45,000 employee requests
  • Partnered successfully with multi-state HR Business Partners, HR Corporate COE's, and HGV Legal team to produce a positive implementation of new HR processes
  • Identified and initiated the optimization of employment verification practices across the company. Partnered with the worknumber to outsource the work
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet service level agreements within human resources, payroll, and benefits. Served as Subject Matter Expert and main point of contact for the HR Help Desk
  • Coordinated site investigations, documented issues and escalated to executive teams as needed, collaborated with legal and compliance teams to review paperwork, intake feedback and ensure viability of available information for new training processes
  • Worked as effective team member while contributing to local and regional HR projects. Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance
  • Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees. Facilitated communication and coordination between employees and management by assisting with the implementation of an MSS/ESS tool
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability. Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes

HR Shared Service Supervisor

ADVENTIST HEALTH (Florida Hospital)
03.2014 - 07.2016
  • Support the team development by focusing on training, knowledge, and improving productivity by enhancing team relationships through coaching and mentor
  • Lead regular team and direct report meetings, communicate company goals, team goals and define individual objectives
  • Continual monitoring and evaluation of metrics to ensure the team follows the right course of action to meet desired goals
  • Experience with HRIS Functions including: HCM, Payroll, Time and Attendance, Benefits, Position Management, Self-Service and Workforce Development
  • Committed to the delivery of outstanding service to customers
  • Dialog with clients to address complaints, respond to critical customer situations decisively, redirect resources as appropriate; maintain ownership of customer escalations until final resolution of the issue
  • Encourage employees to self-develop core competencies and technical skills through career planning, coaching, training and creation of applicable development plans
  • Routinely analyze internal service center trends and business cycles to predict long and short-term staffing needs
  • Develop, monitor, and ensure processes for evaluating and auditing operational performance against established metrics, quality, standards, and service level agreements
  • Direct and support various projects and training during go-live periods and provide on-site support for the contact center and document management
  • Train employees within Human Resource as super-users and assisted with change management
  • Helped design Document Management, assisted and led several projects including the conversion of I O Trak documents to ImageNow, I-9 audits, optimizing processes for Document Management and the development of the solution specialist role

Education

Bachelors Degree - BUSINESS MANAGEMENT

University of Phoenix
Orlando, FL

MBA - Business Administration And Management

University of Phoenix
Orlando, FL
2017

Skills

  • Proficient in MS Office Suite
  • Employee relations management
  • Change implementation strategies
  • Regulatory compliance
  • Executive coaching support
  • Talent acquisition
  • Organizational strategy development
  • Human resources analytics
  • Project execution
  • Benefits management
  • Data-driven decision making
  • Strong written communication skills
  • I-9 compliance onboarding
  • Salesforce system administrator

Certification

  • Senior Professional in Human Resources (SPHR) certification - in progress
  • Certified Professional in Talent Development Certification (CPTD)
  • Prosci Change Management Practitioner Certification
  • CPM - Certified Professional Manager

Accomplishments

    2019, ARDY Award Winner - Best HR team in the Hospitality Industry.

Timeline

Sr Manager TA Preboarding • HR Talent Acquisitions

AdventHealth
08.2019 - Current

Manager, HR Shared Services

HILTON GRAND VACATIONS
07.2016 - 07.2019

HR Shared Service Supervisor

ADVENTIST HEALTH (Florida Hospital)
03.2014 - 07.2016

Bachelors Degree - BUSINESS MANAGEMENT

University of Phoenix

MBA - Business Administration And Management

University of Phoenix

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