Summary
Overview
Work History
Education
Skills
Timeline
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Diana Le

Jacksonville

Summary

Barista with five years of experience in high-volume environments, expertly balancing customer engagement and beverage preparation. Demonstrates strong adaptability and communication skills, ensuring exceptional service and operational excellence. Committed to leveraging extensive menu knowledge and cleanliness standards to enhance customer satisfaction, and drive team success.

Overview

13
13
years of professional experience

Work History

Server/Busser

Serenity Hookah Lounge
Jacksonville Beach
12.2024 - 03.2025
  • Delivered exceptional customer experience in a fast-paced, upscale lounge offering specialty cocktails, premium hookahs, and a high-end sushi menu featuring items like wagyu, otoro tartare, and imported top-grade tuna.
  • Memorized a complex and evolving menu of craft drinks and sushi offerings to provide informed recommendations, and ensure guest satisfaction.
  • Assisted front-of-house operations, including table setup, food and beverage delivery, guest interaction, and maintaining a clean and organized establishment.
  • Worked closely with bartenders and kitchen staff to coordinate timely service and ensure the accuracy of orders.
  • Supported lounge ambiance by ensuring proper table turnover and guest flow.

Barista

Starbucks
Jacksonville
02.2019 - 11.2024
  • Worked in a high-volume location, consistently managing multiple responsibilities such as taking orders, preparing beverages, and supporting customers, all while maintaining speed, accuracy, and a calm demeanor during peak rushes.
  • Crafted drinks in line with Starbucks's standards, ensuring consistency, quality, and customer satisfaction across all menu items.
  • Maintained a deep knowledge of beverage recipes and seasonal offerings, allowing for quick and accurate drink preparation.
  • Kept a clean, well-organized workstation to support workflow efficiency, and uphold health and safety guidelines.
  • Provided friendly and efficient service to customers while balancing multiple tasks

Nail Technician

New World Day Spa and Salon
Jacksonville
03.2013 - 01.2016
  • Provided exceptional nail care services, enhancing client satisfaction and fostering loyalty through personalized experiences.
  • Maintained high standards of cleanliness and sanitation, ensuring compliance with health regulations, and promoting a safe environment.
  • Provided personalized consultations to clients, building rapport and ensuring tailored service experiences that met individual needs

Receptionist

New World Day Spa and Salon
Jacksonville
01.2012 - 01.2016
  • Greeted clients, managed bookings, and handled phone/email inquiries in a professional and friendly manner.
  • Coordinated daily appointment schedules for multiple technicians to ensure a smooth workflow and minimal wait times.
  • Processed payments, handled POS transactions, and maintained records of services rendered. Managed inventory of retail products and supplies, restocking as needed. Created a welcoming, organized front-of-house environment to enhance the overall client experience.
  • Managed inventory of retail products and supplies, restocking as needed
  • Created a welcoming, organized front-of-house environment to enhance overall client

Education

Some College (No Degree) - Accounting

Florida State College
Jacksonville, FL

Skills

  • Cash handling & POS systems
  • Excellent customer service
  • Fast-paced multitasking
  • Espresso machine operation
  • Team collaboration
  • Strong communication
  • Adaptable

Timeline

Server/Busser

Serenity Hookah Lounge
12.2024 - 03.2025

Barista

Starbucks
02.2019 - 11.2024

Nail Technician

New World Day Spa and Salon
03.2013 - 01.2016

Receptionist

New World Day Spa and Salon
01.2012 - 01.2016

Some College (No Degree) - Accounting

Florida State College

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