Diana Lee
Phoenix,AZ
Overview
34
34
years of professional experience
Work History
Manager, Licensed Contact Center
Vanguard
09.2008 - Current
- Accomplish multiple tasks within established timeframes.
- Manage and motivate leaders and crew to be engaged and productive in a changing work environment.
- Communicate clearly with leaders, clients and stakeholders to keep everyone on same page and working toward established business goals.
- Develop and maintain relationships with account managers clients and advisors through contract development.
- Plan and budget accurately to provide business with resources needed to operate smoothly.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Establish performance goals for team leaders and provide creative solutions for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Owner/Operator
Ace Hardware
02.2003 - 08.2008
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Company Owner
Chaos Inc.
01.2000 - 01.2003
- Developed long-term relationships with key clients, vendors and service providers.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
- Designed and manufactured custom pet related products.
- Held 2 patents for innovative travel product for pets.
- Oversaw sampling, production and shipping of products.
Lead Designer
Interior Studio Group
02.1990 - 02.1999
- Contributed design ideas in early planning stages with customers and project managers.
- Used industry changing software to create images and layouts.
- Applied skill in color theory and composition to bring client visions to fruition.
- Collaborated with clients to address brand imaging and marketing style.
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
- Met with customers to present mockups and collect information for adjustments.
Education
Bachelor of Arts - Interior Design
Arizona State University
Tempe, AZMaster of Arts - Printmaking / Art Education
Arizona State University
Tempe, AZSkills
- Employee Motivation
- Document Management
- Key Performance Indicators (KPIs)
- Customer Needs Assessments
- Collaborative Environments
- Customer Care
- Client Satisfaction
- Professional Relationships
- Problem Resolution
- Motivational Leadership
- Critical Thinking
- Strategic Decision-Making
Timeline
Manager, Licensed Contact Center
Vanguard
09.2008 - Current
Owner/Operator
Ace Hardware
02.2003 - 08.2008
Company Owner
Chaos Inc.
01.2000 - 01.2003
Lead Designer
Interior Studio Group
02.1990 - 02.1999
Bachelor of Arts - Interior Design
Arizona State University
Master of Arts - Printmaking / Art Education
Arizona State University