Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DIANA LEE

Wilsonville

Summary

Dynamic professional with a proven track record at FedEx Corporation, specializing in data analysis and Workday configuration. Enhanced HR system support processes, resulting in significant improvements in efficiency and accuracy. Recognized for exceptional organizational skills and a strong commitment to accountability, thriving in fast-paced environments.

Overview

11
11
years of professional experience

Work History

ASSOCIATE TECHNICAL ANALYST

FedEx Corporation
01.2022 - Current
  • Understand business processes and problems and utilize data analysis to provide development and post go-live support for HR system.
  • Perform gathering, testing, configuration, design review, implementation, and production support on WorkDay Recruiting.
  • Utilize ServiceNow to understand, analyze, document, and communicate business needs for corporate's Human Resource related hyper-care supports.

ACCOUNTING & HUMAN RESOURCES ASSISTANT

Shake-N-Go Fashion, Inc.
10.2017 - 03.2019
  • Manage invoices that are being sent out to domestic & international customers along with credit memos and handle claims with UPS.
  • Maintain HR files and databases such as employment working hours for payroll, employee compensation, employee termination and perform file audits to ensure that all required employee documentation is correctly maintained.

PERSONAL INJURY DEPARTMENT CASE MANAGER

John Watson Law Group, LLC.
08.2014 - 10.2017
  • Executed intake and onboarding procedures for an average of 100 pre-litigation and 50 litigation cases to determine the potential of a case, drafting correspondences and legal documents including pre-trial documents, as well as negotiating settlements and medical bills.
  • Managed operating account and trained multiple new hires in administrative roles and company policies.
  • Created new baselines for case maintenance and filing systems, improving department efficiency by 156% as a result.

Education

Bachelor of Business Administration - Computer Information Systems - Data Analytics

GEORGIA STATE UNIVERSITY
12.2021

Skills

  • Strong will to learn
  • Accountability and flexibility
  • Trustworthy
  • Ethical
  • Excellent organizational skills
  • ServiceNow
  • Office 365
  • Workday configuration
  • Business process improvement
  • Attention to detail
  • Testing and validation

Languages

English
Professional
Korean
Professional

Timeline

ASSOCIATE TECHNICAL ANALYST

FedEx Corporation
01.2022 - Current

ACCOUNTING & HUMAN RESOURCES ASSISTANT

Shake-N-Go Fashion, Inc.
10.2017 - 03.2019

PERSONAL INJURY DEPARTMENT CASE MANAGER

John Watson Law Group, LLC.
08.2014 - 10.2017

Bachelor of Business Administration - Computer Information Systems - Data Analytics

GEORGIA STATE UNIVERSITY

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