Diana Lee
Miami
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Accomplished at working effectively unsupervised and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
19
19
years of professional experience
Work History
Homegoods
Cash Office
Miami
06.2017 - Current
- Managed cash transactions and upheld accurate cash drawer totals.
- Monitored cash flow and identified discrepancies in daily reports.
- Guided customers through inquiries, providing superior service during interactions.
- Supported customers with inquiries while ensuring outstanding service
- Managed currency exchange operations and ensured compliance with regulations.
- Trained new staff on cash handling protocols and customer service standards.
- Conducted regular audits to ensure operational integrity of cash storage areas.
- Implemented best practices for safeguarding against theft and loss risks.
- Processed incoming payments, including checks and electronic fund transfers.
- Compiled daily transaction reports for review by management.
- Resolved customer inquiries related to payments, refunds, and other financial matters.
- Performed general office duties such as filing documents and answering phones.
- Analyzed data from various sources such as sales reports, accounts receivable records.
- Assisted with the implementation of new banking software systems.
- Managed relationships with tax authorities, bankers and auditors.
Sales Associate
Old Navy
Hollywood
08.2012 - 06.2017
- Supported customers in product selection while delivering exceptional service.
- Maintained store appearance by organizing merchandise and displays effectively.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to ensure timely restocking of inventory shelves.
- Educated customers on promotions and sales events to enhance shopping experience.
- Conducted cashier operations involving payment acceptance.
- Built and maintained relationships with peers and upper management to drive team success.
- Kept up with store merchandise and policies through continuous learning.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate
Gap
Miami
04.2008 - 12.2012
- Partnered with team members to facilitate timely replenishment of inventory shelves.
- Implemented floor moves, merchandising strategies, display maintenance, and housekeeping to uphold organization and currency in sales areas.
- Organized stockroom shelves according to size, color or style.
- Assembled visual merchandising efforts by designing eye-catching displays that stimulate customer curiosity.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Cashier
Target
Miami
06.2006 - 12.2008
- Managed customer transactions effectively and accurately during checkout.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash, credit, and digital payments while ensuring security protocols were followed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
Education
High School Diploma -
Continental Academy
Miami, FL06-2006
Skills
- Customer service
- Team work
- Active listening
- Transaction processing
- Professionalism
- Cash handling
- Bilingual customer service
- Inventory management
- Audit procedures
- Collaboration
- Leadership skills
- Sales reporting
Timeline
Homegoods
Cash Office
06.2017 - Current
Sales Associate
Old Navy
08.2012 - 06.2017
Sales Associate
Gap
04.2008 - 12.2012
Cashier
Target
06.2006 - 12.2008
High School Diploma -
Continental Academy
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