Diana Lewis
San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Manager
Little Woodrow's
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Cocktail Waitress
Little Woodrow's
09.2022 - 04.2023
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Waitress
Sari Sari Filipino Restaurant
05.2021 - 06.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Education
BBA - Real Estate Finance And Development
The University of Texas At San Antonio
San Antonio, TX12.2022
Skills
- Korean Language
- Business Operations Knowledge
- Business Leadership
- Staff Management
- Company Standards Enforcement
- Training and Development
- Price Memorization
- Food Preparation and Safety
- Food Safety Understanding
- Servsafe Certified
- POS Systems Operations
Languages
Korean
Professional Working
Timeline
Manager
Little Woodrow's
04.2023 - Current
Cocktail Waitress
Little Woodrow's
09.2022 - 04.2023
Waitress
Sari Sari Filipino Restaurant
05.2021 - 06.2022
BBA - Real Estate Finance And Development
The University of Texas At San Antonio