Diana Lewis
Copperas Cove,TX
Summary
Offering strong foundation in customer service and retail operations, eager to learn and develop in supportive environment. Brings quick learning ability and effective communication skills to support team goals and customer satisfaction. Ready to use and develop organizational skills and attention to detail in the data entry position.
Overview
2
2
years of professional experience
Work History
Key Holder
Bubba's 33
05.2025 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by reviewing equipment management and supervising staff.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Waitress/Trainer
Bubba's 33
02.2024 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Supervised server staff and simultaneously served personal section of tables.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
Hourly Manager
Little Woodrow's
04.2023 - 10.2023
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed and motivated employees to be productive and engaged in work.
- Collaborated with managers to identify and address employee relations issues.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
BBA - Real Estate Finance And Development
The University of Texas At San Antonio
San Antonio, TX12.2022
Skills
- Korean Language
- Business Operations Knowledge
- Company Standards Enforcement
- Channel Development
- Directing Team Members
- Staff Management & Development
- Policy Development and Enforcement
Timeline
Key Holder
Bubba's 33
05.2025 - Current
Waitress/Trainer
Bubba's 33
02.2024 - Current
Hourly Manager
Little Woodrow's
04.2023 - 10.2023
BBA - Real Estate Finance And Development
The University of Texas At San Antonio
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