Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana L. Guajardo

Brigham City,Utah

Summary

Customer service professional with a strong commitment to exceeding customer expectations through exceptional support. Proficient in managing high volumes of inbound and outbound communications, including calls, online requests, and emails. Demonstrated problem-solving and multitasking skills in fast-paced environments. Extensive experience in roles requiring effective handling of customer demands.

Overview

30
30
years of professional experience

Work History

Customer Care Expert

Select Portfolio Servicing
Salt Lake City, Utah
05.2025 - Current
  • Resolved customer inquiries using company systems and resources effectively.
  • Assisted customers with account management and payment processes seamlessly.
  • Maintained a positive environment by addressing customer concerns with empathy.
  • Ensured compliance with applicable laws and regulations related to customer service operations.

Jail Clerk – Visiting, Phone Room, Commissary and Mailroom

Salt Lake County Sheriff’s Office
02.2008 - Current
  • Provided prisoner information on housing locations, visiting policies, and procedures.
  • Scheduled regular and professional visits for clergy and law enforcement.
  • Delivered commissary orders to prisoners by verifying identification with orders.
  • Maintained high-risk prisoners' mail files in compliance with court orders.
  • Scanned incoming prisoner mail for contraband, ensuring security protocols.

Office Clerk – WIC Program

Salt Lake County Health Department
04.1999 - 02.2008
  • Assisted WIC applicants in completing necessary paperwork and documentation for application process.
  • Scheduled appointments with case workers to facilitate timely service.
  • Calculated eligibility benefits for WIC participants to ensure compliance.
  • Issued WIC vouchers to qualified applicants efficiently.
  • Provided information about WIC program in person and via phone to enhance understanding.
  • Supported Spanish-speaking clients by offering translation services during interactions.
  • Entered data into electronic systems to maintain accurate client records.

Front desk Receptionist/WIC, Immunization Clinic, Environmental Health, Vital Records

Bear River Health Department
01.1996 - 02.1998
  • Greeted visitors and directed to appropriate departments for assistance.
  • Managed multi-line phone system, ensuring efficient call routing.
  • Scheduled appointments and maintained calendar for office staff activities.
  • Verified identity documents for new customers prior to account openings.
  • Maintained confidentiality of personal and financial information to protect client rights.

Education

Criminal Justice -

University of Phoenix
Salt Lake City, UT
05.2008

Secretarial Technology -

Salt Lake Community College
Salt Lake City, UT
08.1997

Office Occupations -

Logan Applied Technology Center
Logan, UT
01.1995

Skills

  • Customer relationship management
  • Complaint resolution
  • Account management
  • Compliance monitoring
  • Data entry accuracy
  • Schedule coordination

Timeline

Customer Care Expert

Select Portfolio Servicing
05.2025 - Current

Jail Clerk – Visiting, Phone Room, Commissary and Mailroom

Salt Lake County Sheriff’s Office
02.2008 - Current

Office Clerk – WIC Program

Salt Lake County Health Department
04.1999 - 02.2008

Front desk Receptionist/WIC, Immunization Clinic, Environmental Health, Vital Records

Bear River Health Department
01.1996 - 02.1998

Criminal Justice -

University of Phoenix

Secretarial Technology -

Salt Lake Community College

Office Occupations -

Logan Applied Technology Center

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