Diana L. Helton
Demotte,USA
Summary
With over 25 years of extensive customer service experience across various industries, expertise instrumental in expanding client bases and driving profitability. Consistently delivering superior customer service, cultivated loyal following of satisfied clients who trust in ability to meet their needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Family Express
07.2018 - 09.2023
- Assist customers with sales and answer questions about products and services
- Assist manager with daily balancing paperwork, daily sales audits using handheld device and coordinating software
- On fast track for management position
Part-time Reservationist/Receptionist
Epic Limo
02.2019 - 07.2019
- Provide high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Proficient in billing, scheduling and operating multiple software programs
Branch Manager
Northern Indiana Federal Credit Union
02.2017 - 03.2018
- Increased bank relationships within local community by 75% under my management
- Implemented new procedures for several tasks and created a more cohesive flow allowing more time for customer relations
Assistant Banking Center Manager
First Merchants Bank/LafaYette Bank & Trust
04.2014 - 10.2017
- Scheduled personal mentoring sessions and team building activities to strengthen each employee which in turn, increased branch productivity
Personal BANKER
CITIZENS FINANCIAL BANK
09.2010 - 04.2014
- Coordinated training sessions for junior associates during the transition to another financial institution
- Fostered high team morale which lead to record low turnover at my location under my leadership
Education
A.S. -
Business Management
Skills
- Client services
- Customer service
- Sales best practices
- Employee training
- Mentoring
- Positive feedback
- Engagement
- Resourcefulness
- Organization
- Customer-centric solutions
Certification
Notary Public, DeMotte, IN, 06/25
Timeline
Part-time Reservationist/Receptionist
Epic Limo
02.2019 - 07.2019
Senior Sales Associate
Family Express
07.2018 - 09.2023
Branch Manager
Northern Indiana Federal Credit Union
02.2017 - 03.2018
Assistant Banking Center Manager
First Merchants Bank/LafaYette Bank & Trust
04.2014 - 10.2017
Personal BANKER
CITIZENS FINANCIAL BANK
09.2010 - 04.2014
A.S. -
Business Management
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