Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Diana Lignan

San Mateo,CA

Summary

Dedicated, empathetic, and highly organized medical assistant with a decade of experience in direct patient care and office management coordination. Strong track-record for ensuring regulatory compliance reputation and cultivating trust with patients through excellent communication skills. Experienced with leading technical teams to ensure optimal system functionality. Utilizes problem-solving skills to address technical challenges and improve operational efficiency. Track record of effective team management and technical proficiency in troubleshooting and repair.

Overview

13
13
years of professional experience
4
4
Certification

Work History

Lead Technician / PCC

Mindful Health Solutions
05.2022 - Current
  • Assist the operations team with covering patient interventional treatments as needed, assist with EMR training for new technicians, monitor technicians certifications.
  • Administer TMS treatments according to specific physician protocols as well administer psychiatric rating scales and counsel patients on completion of scales, as needed.
  • Record session notes, track insurance authorizations, and schedule patient visits using EMR and medical scheduling software.
  • Assisting providers with Esketamine Treatments
  • Assisting Providers with TMS (Brainsway, Magventure)
  • Responsible for collecting vital signs (temperature, Pulse, Head circumference, etc) per protocols.
  • Assisting providers during exams and/or medical procedures.

Medical Assistant

Curative
05.2021 - 05.2022
  • Collected lab samples
  • Administered around 200 COVID vaccines daily
  • Recorded and updated patient medical histories and verified purpose of visit
  • Managed electronic files according to HIPPA law
  • Responsible for securing patient information by completing and safeguarding patient information, including medical billing processing.

Home Health CNA

Private Patient Care
06.2012 - 02.2021
  • Responsible for all aspects of daily patient care for 80-year old patient with cancer
  • Provided daily living activities to patients through serving meals, feeding, ambulating, and ensuring patient movement
  • Checked vital signs, such as blood pressure and heart rate, as well as documented key health data in patient chart for family
  • Prioritized and organized tasks to efficiently accomplish service goals, including taking inventory on medical supplies
  • Provided high-quality compassionate care

Education

Bachelor of Science - Psychology

California State University, East Bay
Hayward, CA
06.2023

AA - Psychology

Canada College
05.2020

AA - Social Work and Human Services

Canada College
05.2020

AA - Sociology

Canada College
05.2020

Skills

  • Electronic Medical Record Software
  • HIPAA Requirements
  • Medical Terminology
  • BLS Certified
  • Spanish/English Translator

Certification

  • Human Service Certificate (Canada College)
  • Patient Care Navigator (Canada College)
  • Certified Medical Assistant
  • BLS Certification
  • Certified TMS Magventure
  • Certified TMS Brainsway
  • Certified Esketamine

LANGUAGES

Spanish – Verbal and written
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Technician / PCC

Mindful Health Solutions
05.2022 - Current

Medical Assistant

Curative
05.2021 - 05.2022

Home Health CNA

Private Patient Care
06.2012 - 02.2021

AA - Psychology

Canada College

AA - Social Work and Human Services

Canada College

AA - Sociology

Canada College

Bachelor of Science - Psychology

California State University, East Bay

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