Diana Linn

Created customer orders on computer, fulfilled orders, and returns. Located and arranged delivery, answered customer phone calls, communicated with different departments for order fulfillment.

Ticket Counter -checked passengers and baggage in for flights, made necessary changes, upgrades, charged fees.

handled special needs passengers with care and respect, answered passengers questions and gave updates on flights. Assisted with self-check-in kiosks.

Gates - Opened flight and prepared for boarding, made announcements over intercom, updated passengers of flight delays, arrivals, communicated with flight crew, printed paperwork for flight operations, Boarded flight, cleared all necessary documentation and entered flight information in required templates, closed off flight.

Jetbridge- positioned Jetbridge to proper placement after arrival and prior to departure.

Participated in team meetings and training sessions.

Opened and stocked supplies for new airline to PBIA, worked ticket counter, sold tickets, checked passengers and baggage in for flights, charged fees.

Worked Ramp- marshalled planes in to parking position, secured planes after parking, attached Ground Electric, Air conditioning, operated baggage carts, transported baggage, and loaded onto plane, operated ground equipment, LAV Service, Potable water service, fuel requests, marshalled plane out to taxi-way. Followed all FAA regulations, Operated Jet Bridge.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.