Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diana Lishenga

Wendell,NC

Summary

Energetic Healthcare professional who is an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Support Specialist

ChartSpan Medical Technologies Inc
03.2022 - 01.2024
  • Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
  • Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
  • Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
  • Collaborated with multidisciplinary teams to develop individualized care plans for patients.
  • Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
  • Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
  • Coordinated referrals to other healthcare providers, facilitating seamless continuity of care for patients.
  • Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
  • Managed patient intake process effectively by gathering relevant information accurately from each individual upon arrival at the facility.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Kept patient information and records secure by using private hospital databases and withholding information from outside sources.

Administrative Assistant

Resources For Seniors
08.2018 - 02.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Nurse Assistant

Transitions Lifecare
04.2017 - 06.2018
  • Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
  • Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
  • Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
  • Administered medications as prescribed, maintaining accuracy and ensuring patient safety.

Customer Service Manager

Ross Dress For Less
11.2015 - 02.2017
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Created and reviewed invoices to confirm accuracy.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor of Science - Healthcare Administration

ECPI University
Virginia Beach, VA
10.2023

No Degree - Nurse Aide

Durham Technical Community College
Durham, NC
02.2017

Skills

  • Patient Confidentiality
  • Policy Adherence
  • Appointment Scheduling
  • Escalation Management
  • Data Entry Proficiency
  • Medical Terminology Knowledge
  • Insurance Verification
  • Record keeping
  • Multitasking capabilities
  • Organizational skills
  • Empathy and compassion
  • Attention to detail
  • Effective communication
  • Telephone etiquette
  • Patient advocacy
  • Computer literacy
  • Customer Service
  • Activities of Daily Living ADL Assistance
  • Professional demeanor
  • Follow-up coordination

Certification

  • Emergency Management and preparedness- FEMA
  • Incident Command System-FEMA
  • IS00368-Including People With Disabilities & Others With Access & Functional Needs in Disaster Operations-FEMA
  • E001-General Environmental Health
  • Introduction to Health Care Leadership
  • BLS/CPR, American Heart Association
  • General Environmental Health-FEMA
  • NC Certified Nurse Aide
  • Six Sigma

Timeline

Patient Support Specialist

ChartSpan Medical Technologies Inc
03.2022 - 01.2024

Administrative Assistant

Resources For Seniors
08.2018 - 02.2022

Nurse Assistant

Transitions Lifecare
04.2017 - 06.2018

Customer Service Manager

Ross Dress For Less
11.2015 - 02.2017

Bachelor of Science - Healthcare Administration

ECPI University

No Degree - Nurse Aide

Durham Technical Community College

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Diana Lishenga