Diana Livingston

• Enforced game rules and casino policies fairly to maintain betting standards.
• Operated wagering terminal and maintained supplies.
• Processed cash transactions and maintained 95% accuracy.
• Shared current information about handicaps, point spreads and money lines with customers and staff.
• Participated in continuous improvement by generating suggestions, engaging in problem- solving activities to support teamwork.
• Calculated winnings and losses based on betting odds and players' choices.
• Enforced game rules and casino policies fairly to maintain betting standards.
• Collected cash bets from players and documented amounts in records.
• Managed payouts or collection of amounts at conclusion of wagers.
• Provided professional services and support in dynamic work environments.

• Troubleshot machine malfunctions and diagnosed root causes.
• Monitored slot machines on casino floor for signs of fraud or player misuse.
• Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
• Dispensed Jackpot payouts with most transactions under twelve minutes.
• Completed casino cage transactions on behalf of customers in timely manner.
• Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
• Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
• Connected with guests on personal level to build loyalty.
• Oversaw casino floor activity to foster efficient service and maintain guest safety.
• Complied with gaming commission rules by verifying players' ages.
• Calculated and verified value of players' winnings or losses.

Greeted guests warmly to foster welcoming environment.

• Learned and followed local alcohol laws to keep compliant with regulations while serving spirits.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Served food and beverages promptly with focused attention to customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
• Entered orders accurately to produce finalized checks and attain correct payments from guests.
• Addressed and handled customer complaints in polite and professional manner.
• Provided courteous, friendly service while multitasking in fast-paced environment.
• Used point-of-sale systems and completed end-of-shift paperwork accurately.
• Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
• Adhered to health and safety standards while handling food and beverages.

• Provided thorough information about admissions policies, financial requirements and check-in procedures.
• Collected demographic and insurance information from patients.
• Listened to patients and negotiated solutions that met hospital and payor needs.
• Processed payments and updated accounts to reflect new balance.
• Entered patient details and notes into system for interdepartmental access and review.
• Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
• Developed and documented collection procedures and policies to comply with government regulations.
• Maintained accurate records of customer accounts, payments and payment plans.
• Worked with customer to create debt repayment plan based on current financial condition.
• Responded to customer inquiries and provided detailed account information.
• Consistently achieving targeted collection goals of $1,000 per day.