Diana L Mayol Millet

Veteran Service Representative, experienced in PRE and POST determination.

• As a Veterans Service Representative (VSR) utilize knowledge, skills and abilities gained to identify issues, fully analyze, develop, and request relevant evidence and when necessary, making eligibility determinations and process data, to result in a fully and properly completed case.Evaluated claims for accuracy and completeness, minimizing processing delays and enhancing service delivery.
• Utilize various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation. As an advocate for veterans and their beneficiaries in assisting in all elements of their VA entitlements and organizations that affect their claims.
• Review exams and claims to ensure all Veteran Affairs and Federal Laws procedures are being followed. Conduct telephone calls with Veterans explaining the status of claim. Correspond with different Federal examination facilities to ensure exams are being processing in a timely manner.
• Ensure Veterans receive the benefits they have earned, in a timely manner by maintaining time in queue, to the minimum necessary. Work within strict time and quality control parameters, as reflected on personal performance standards reviews. Always meeting production and exceeding quality standards. Throughout my daily service, I am sought out by multiple VSR’s both new and tenured for advice.
• Excellent knowledge in relevant software and databases for claims processing and record management. (VBMS, NPRC, CAPRI, DPRIS, ILER, Microsoft, Excel)

Supervisor: Cameron Smith

Supervisor phone: 254-299-9089

Contact Supervisor: YES

• Placed explosives and performed mine-sweeping activities on land. Employed, fired and recovered anti-personnel and anti-tank mines. Operated and maintained communications equipment. Trained and qualified on demolition of different types of materials using different types of explosives.
• Performed as a fire team member during situational training exercises and all infantry dismounted battle drills also maintained proficiency in a vast array of weapon systems through live-fire exercises and familiarization and qualified expert on M4A1 Carbine and M2 machine gun.
• Extensive training in offensive/defensive tactics, reacting to contact, and urban combat training.
• Certified, operated and maintained mine resistant vehicles, IED detection vehicles, mine resistant light armored vehicles with a cost in between $300,000 to $1,000,000.
• Worked at the Training Room and Operation Team as the Company's administrative liaison to Battalion Human Resources contributing to successful creations, corrections, and reviews of Permanent Change of Station packets, pay issues, leave forms and personnel actions.

Supervisor: SSG Ramos, Jonathan

Supervisor phone: (254) 247-2925

Contact Supervisor: YES

• Customer service to local and tourist, work under pressure, managing food and drinks and train workers in food preparation, and in service, sanitation, and safety procedures. Resolve customer complaints, worked under pressure during rush hours.
• Compile and balance cash receipts at the end of the day or shift and performing various financial activities such as cash handling, deposit preparation, and payroll. Supervise, open and close the restaurant during a month every year for owner vacations.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.Assign duties, responsibilities, and workstations to employees in accordance with work requirements.
• Planning on restaurant events such as Flamenco Shows, weddings, private meetings and birthday’s with reservations plans.

Supervisor: Anabel Rivera

Supervisor phone: (787) 309-8687

Call Supervisor: YES