Diana London
Store Manager
Bend,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Store Manager
Humane Society Of Central Oregon Thrift Store
11.2013 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Budget Forecasting
- P&L Analysis
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts.
- Tracked employee attendance and punctuality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies to increase revenue
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
Starbucks
04.2013 - 11.2018
Executive Manager
Kohls
06.2007 - 09.2013
Executive Manager
Target
07.2004 - 06.2007
Assistant Retail Operations Manager
Monterey Bay Aquarium
04.1999 - 07.2004
Executive Manager
Target
03.1995 - 04.1999
Education
GED -
Oxnard Adult School
Oxnard, CA03.1988
Some College (No Degree) -
Ventura County Community College
Oxnard, CAMonterey Peninsula College
Monterey, CASanta Rosa Junior College
Santa Rosa, CASkills
- Maximizing profitability
- Operations
- Staff Management
- Strategic thinker
- Staff training and development
- Team Building
- Systems and software programs
- Customer Response
Timeline
Store Manager
Humane Society Of Central Oregon Thrift Store
11.2013 - Current
Store Manager
Starbucks
04.2013 - 11.2018
Executive Manager
Kohls
06.2007 - 09.2013
Executive Manager
Target
07.2004 - 06.2007
Assistant Retail Operations Manager
Monterey Bay Aquarium
04.1999 - 07.2004
Executive Manager
Target
03.1995 - 04.1999
GED -
Oxnard Adult School
Some College (No Degree) -
Ventura County Community College
Monterey Peninsula College
Santa Rosa Junior College
Similar Profiles
Alexander GrayAlexander Gray
Animal Shelter Volunteer at Humane Society Of Central OregonAnimal Shelter Volunteer at Humane Society Of Central Oregon
Margaret (Peggy) WilliamsMargaret (Peggy) Williams
Retail Sales Associate at Heartland Humane Society Thrift StoreRetail Sales Associate at Heartland Humane Society Thrift Store
Donald ReynoldsDonald Reynolds
Retail Department Manager at Mountain Shelter Humane Society Thrift StoreRetail Department Manager at Mountain Shelter Humane Society Thrift Store
Marissa AdamsMarissa Adams
Repairs Coordinator / Home Inspector at Chambers TheoryRepairs Coordinator / Home Inspector at Chambers Theory
Ashlee PierceAshlee Pierce
Purchasing Specialist at Arclight DynamicsPurchasing Specialist at Arclight Dynamics