Diana London
Store Manager
Bend,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Store Manager
Humane Society Of Central Oregon Thrift Store
11.2013 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Budget Forecasting
- P&L Analysis
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts.
- Tracked employee attendance and punctuality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies to increase revenue
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Store Manager
Starbucks
04.2013 - 11.2018
Executive Manager
Kohls
06.2007 - 09.2013
Executive Manager
Target
07.2004 - 06.2007
Assistant Retail Operations Manager
Monterey Bay Aquarium
04.1999 - 07.2004
Executive Manager
Target
03.1995 - 04.1999
Education
GED -
Oxnard Adult School
Oxnard, CA03.1988
Some College (No Degree) -
Ventura County Community College
Oxnard, CAMonterey Peninsula College
Monterey, CASanta Rosa Junior College
Santa Rosa, CASkills
- Maximizing profitability
- Operations
- Staff Management
- Strategic thinker
- Staff training and development
- Team Building
- Systems and software programs
- Customer Response
Timeline
Store Manager
Humane Society Of Central Oregon Thrift Store
11.2013 - Current
Store Manager
Starbucks
04.2013 - 11.2018
Executive Manager
Kohls
06.2007 - 09.2013
Executive Manager
Target
07.2004 - 06.2007
Assistant Retail Operations Manager
Monterey Bay Aquarium
04.1999 - 07.2004
Executive Manager
Target
03.1995 - 04.1999
GED -
Oxnard Adult School
Some College (No Degree) -
Ventura County Community College
Monterey Peninsula College
Santa Rosa Junior College
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