Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Diana Loney-Reynoso

Clarksville,TN

Summary

Results-driven Area Manager experienced in enhancing operations, profitability, and team development. Proficient in compliance management and thriving in fast-paced environments. Achievements include cost reduction and overseeing the processing product.

Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in fast-paced environments and consistently earns high marks for work quality and speed.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Area Manager II

Amazon
Nashville, TN
10.2018 - 05.2024
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Provided guidance on the implementation of new policies and procedures on site.
  • Reviewed staffing needs to ensure adequate coverage for two shifts.
  • Ensured that store personnel adhered to company policies related to product handling, security, production standards, standard operating procedures, safety, and hygiene standards.
  • Resolved conflicts between employees or customers in a professional manner.
  • Organized promotional activities, such as special events or engagement campaigns, on site.
  • Coordinated with managers to develop plans for improving operational efficiency.
  • Monitored and evaluated district performance to ensure goals were met.
  • Scheduled regular meetings with teams to discuss objectives, performance metrics, and customer feedback.
  • Conducted periodic reviews of inventory levels.
  • Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
  • Increased team motivation by organizing stimulating competitions and fostering understanding of standard operating procedures.
  • Conferred with site leadership to devise and implement corrective actions.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Implemented new processes and procedures tactfully and passionately.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced safety and efficiency.
  • Supervised employees, ensuring optimal productivity.
  • Aligned procedures and protocols with changing business demands.
  • Streamlined operational efficiencies by successfully developing top talent, driving productivity.
  • Inspected production, quality control and maintenance reports to detect and address production problems.
  • Cultivated positive rapport with associates and team leadership.
  • Identified and developed top talent to promote performance-oriented culture.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Resolved customer complaints regarding service.
  • Demonstrated leadership skills through coaching, developing, and motivating a high performing team.
  • Established challenging objectives for team members, fostering their success in surpassing site targets.
  • Coordinated and distributed daily reports to site leadership.

Education

High School Diploma -

Kendrick High School
Columbus, GA
06-1999

Skills

  • Relationship building and management
  • Controlling costs
  • Supply Chain Management
  • Operations Management
  • Staff Training
  • Staff Development
  • Performance Management
  • Team Development
  • Process Improvement
  • Operations
  • Resource Allocation
  • Quality Assurance
  • Cross-Functional Collaboration

Certification

Certified in CPR

References

References available upon request.

Timeline

Area Manager II

Amazon
10.2018 - 05.2024

High School Diploma -

Kendrick High School

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Diana Loney-Reynoso