Diana Lopez
Montebello,CA
Summary
Productive Phlebotomist offering several years of experience in collecting blood specimens in healthcare settings. Eager to take on new challenges. Strong work ethic, and adaptability. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing, and customer service related to patient care. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Phlebotomist
MLK Community Hospital
Los Angeles, CA
04.2018 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Prepared specimens for transport to external laboratories.
- Collected specimens from pediatric, adult, geriatric, and psychiatric patients.
- Assisted in the training of new phlebotomists.
- Adhered to HIPAA guidelines regarding patient privacy.
- Followed all safety protocols when handling hazardous materials.
- Monitored inventory levels of supplies used in phlebotomy services.
- Processed samples accurately and efficiently.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Entered patient information and test orders into computer systems accurately.
- Collaborated with laboratory personnel to resolve specimen issues.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Verified collection orders and communicated discrepancies to nurses.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
Phlebotomist
American Bio-Clinical Laboratories
Los Angeles, CA
10.2013 - 04.2018
- Ensured compliance with federal regulations governing laboratory procedures.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Prepared and packaged specimens for courier transport.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Verified collection orders and communicated discrepancies to nurses.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Assisted in the training and mentoring of new phlebotomy staff.
- Input medical and insurance information into database for inclusion in patient records.
- Documented patient information into electronic medical records system.
Administrative Assistant
JP's Collision Center
Riverside, CA
03.2010 - 09.2013
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Phlebotomist Intern
Biodata Medical Laboratories & Radiology
Fontana, CA
05.2012 - 06.2012
- Observed universal precautions when disposing of biohazardous waste materials.
- Adhered to safety protocols while handling hazardous materials or working with potentially infectious specimens.
- Assisted in the maintenance of laboratory databases by entering relevant patient data into computer systems.
- Processed orders from physicians accurately and efficiently.
- Provided assistance to medical staff in preparing supplies and equipment needed for phlebotomy services.
- Prepared samples for transport to laboratories according to established guidelines.
- Demonstrated excellent communication skills when interacting with patients, families, co-workers, supervisors, and other healthcare professionals.
Education
High School Diploma -
Northview High School
Covina, CA06-2004
Some College (No Degree) - Public Health
Mt San Antonio College
Walnut, CASome College (No Degree) - General Studies
Citrus College
Glendora, CASkills
- Infection Control
- Blood collection
- Specimen Preparation
- Specimen handling
- Venipuncture
- Therapeutic phlebotomy
- Diagnostic Testing
- Paperwork Processing
- Data Entry
- Medical Records Management
- Medical terminology knowledge
- Communication abilities
Certification
- CPT-1 Certified Phlebotomy Technician #00060250
- BLS - Basic Life Support
- CPR - American Heart Association
Languages
Spanish
Native/ Bilingual
Skills
- 50 wpm
- Computer skills: Microsoft Word, Excel, PowerPoint, Outlook, Allscripts, and Cerner
- Excellent communication skills
- Excellent leadership and management skills
- Able to work well under pressure in a fast pace enviornment
Timeline
Phlebotomist
MLK Community Hospital
04.2018 - Current
Phlebotomist
American Bio-Clinical Laboratories
10.2013 - 04.2018
Phlebotomist Intern
Biodata Medical Laboratories & Radiology
05.2012 - 06.2012
Administrative Assistant
JP's Collision Center
03.2010 - 09.2013
High School Diploma -
Northview High School
Some College (No Degree) - Public Health
Mt San Antonio College
Some College (No Degree) - General Studies
Citrus College
- CPT-1 Certified Phlebotomy Technician #00060250
- BLS - Basic Life Support
- CPR - American Heart Association
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