Diana lopez
riverside,CA
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
9
9
years of professional experience
Work History
Server
Dennys Corp
Riverside, CA
01.2020 - 10.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Developed annual goals for each department based on market trends and competitor analysis.
Retail Store Manager
Bits of glam
Rancho Cucamonga, CA
06.2019 - 11.2021
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Coordinated stock replenishment processes as needed based on sales trends.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Handled cash register transactions accurately while providing excellent customer service.
- Initiated new product training sessions for employees to improve product knowledge.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Loan Advisor
Exit Financial
Riverside, CA
09.2015 - 02.2018
- Provided guidance and advice on loan options to customers.
- Developed customized financial plans for clients based on their individual needs.
- Monitored customer accounts, including payments, delinquencies, and other activities.
- Verified customer information for accuracy and completeness in loan applications.
- Negotiated terms of loans with customers to ensure a fair agreement was reached between both parties.
- Maintained detailed records of all loan transactions from origination to closure.
- Assisted customers with questions or issues related to their existing loans or loan applications.
Education
High School Diploma -
Perris High School
Perris, CA09-2016
Skills
- Table Bussing
- Team member support
- Table Setting
- Hostess support
- Safe Food Handling
- Order Management
- Daily specials memorization
- Guest Engagement
- Beverage Preparation
- Supply Restocking
- Table resetting
- Food Running
- Cash Handling
- Positive and professional
- High-volume dining
- Sales expertise
- Food sales and promotion
- Marketing
- Workforce Management
- Operations Management
- Staff Development
- Financial Management
- Strategic Planning
- Team Leadership
- Guest Relations
- Lobby oversight
- Automated telephone systems
- Front Office Support
- Credit and cash payments
- Documentation
- Inventory Oversight
- Office Management
Affiliations
I love going to the gym and taking pictures as i am a professional photographer. Capturing endless memories is my passion.
Accomplishments
employee of the month
star trainer
Languages
English
Professional
Spanish
Professional
Custom
On wednesday's i volunteer at my church
weekly i help out other families with any applications they may need to fill, or help translating english to spanish
Timeline
Server
Dennys Corp
01.2020 - 10.2024
Retail Store Manager
Bits of glam
06.2019 - 11.2021
Loan Advisor
Exit Financial
09.2015 - 02.2018
High School Diploma -
Perris High School
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