Diana Lopez
Savannah,GA
Summary
cAspiring Operations Supervisor with over 2 years of leadership experience as a Dispatch Supervisor. Dynamic leader with a proven track record at Ryder, enhancing team productivity and optimizing operations. Excelled in shipping and receiving, and bilingual communication, fostering a culture of continuous improvement. Consistently adaptable to changing needs and focused on team collaboration and results, looking to apply my experience with team guidance and direction as well with problem assessment.
Overview
3
3
years of professional experience
Work History
Warehouse Team Lead
Ryder
03.2024 - Current
- Created effective team schedules considering load dates and delivery date, minimizing per diem costs.
- Fostered an environment of teamwork for increased productivity
- Developed processes to improve daily operations
- Ensured department optimized in productivity and reduce labor
- Followed SOP's to ensure customer satisfaction as well as CTPAT standards to be beyond basic compliance.
- Assisted in leading special projects such as repacking individual units and labeling various accessories for new wholesale customer.
- Trained employees on safety protocols and promptly addressed hazards
- Maintained high employee morale by having a positive work atmosphere and addressing concerns promptly as they arose.
- Promoted a culture of continuous improvement by encouraging feedback from team members regarding potential changes or enhancements to current processes or systems used
Dispatch Supervisor
Ryder
07.2022 - 12.2023
- Provided timely updates to customers on their orders
- Maintained accurate and up-to-date work schedules for drivers
- Enforced safe driving standards to ensure compliance
- Verified accuracy of dispatch status reflecting current operations
- Reported all driver injury, equipment, and driver safety incidents to Human Resource, Driver Supervisor, Transportation Manager, and Safety Department
- Oversaw and facilitated comprehensive training for all assigned dispatchers, ensuring proficiency in their designated responsibilities
- Reviewed and approved timecards on a weekly basis to ensure accurate and timely payment for dispatchers and drivers
Customer Service Representative
Ryder
10.2021 - 07.2022
- Organized and sorted daily paperwork from drivers
- Ensured timely and accurate updates to daily dispatch spreadsheets
- Utilized the TruckMate Drayage system to create orders, ensuring accurate tracking of dispatch and completion of billing.
- Served as the main point of contact for sending completed invoices to designated customers or uploading them to their customer designated portal.
- Generated transaction pins to facilitate imports and exports from port terminal.
Education
Distribution & Logistics Management Certification
Savannah Technical College
Savannah, GA01-2024
Skills
- Shipping and receiving
- Time Management
- Organization
- Team Leadership
- Planning and Scheduling
- Bilingual Communication
- Safety and compliance
- Forklift safety and operation
- Proficient in EVT (Garan account)
Accomplishments
- Achieved CTPAT compliancy by creating a receiving log which ensured paperwork completion.
Timeline
Warehouse Team Lead
Ryder
03.2024 - Current
Dispatch Supervisor
Ryder
07.2022 - 12.2023
Customer Service Representative
Ryder
10.2021 - 07.2022
Distribution & Logistics Management Certification
Savannah Technical College
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