Diana Lopez
Houston,TX
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
7
7
years of professional experience
Work History
Representative
Primerica
10.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Copperfield Animal Clinic
Receptionist
06.2024 - 10.2024
- Streamlined clinic workflows by introducing efficient documentation processes, reducing administrative burden on staff.
- Reduced wait times for appointments through efficient clinic management and scheduling techniques.
- Increased patient satisfaction by consistently providing compassionate, personalized care.
- Educated patients and families on health conditions to raise awareness.
- Greeted clients in person and over the phone.
Veterinary Technician
Garza Veterinary Clinic
01.2021 - 06.2024
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
Cashier
Payless Shoes Store
06.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer loyalty by participating in rewards program enrollment.
Cashier
Fashion House
06.2017 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
Eisenhower High School
Houston, TX06-2018
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Paperwork processing
- Multitasking
- Excellent communication
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Time management
- Self motivation
Languages
English
Spanish
Timeline
Representative
Primerica
10.2024 - Current
Copperfield Animal Clinic
Receptionist
06.2024 - 10.2024
Veterinary Technician
Garza Veterinary Clinic
01.2021 - 06.2024
Cashier
Payless Shoes Store
06.2018 - 11.2018
Cashier
Fashion House
06.2017 - 12.2017
High School Diploma -
Eisenhower High School
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