Diana Lopez
Aurora,IL
Summary
Experienced barista with expertise in high-volume coffee environments. Proficient in various coffee brewing techniques and exceptional customer service. Recognized for fostering welcoming atmospheres and optimizing team operations. Dedicated to upholding cleanliness, quality standards, and ensuring customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
STARBUCKS COFFEE COMPANY
Aurora, IL
04.2024 - Current
- Enhanced workplace productivity by using the resources and tools provided.
- Achieved sales goals by organizing and prioritizing tasks effectively.
- Executed routine maintenance and repairs on equipment and mechanical systems.
- Collaborated in teams to foster a productive work environment.
- Resolved customer inquiries promptly, exceeding expectations for satisfaction.
- Delegated tasks efficiently while maintaining productivity during shifts.
- Monitored inventory levels, facilitating timely orders for supplies as necessary.
- Ensured adherence to food safety regulations and upholding quality standards.
Co-Manager
Journeys Shoe Store
Aurora, IL
02.2022 - 05.2025
- Handled all the big shipments and organized all the shoe boxes in the back of the house.
- Made sure all the shipments were delivered, and that they were organized properly and accurately.
- Exceeded personal and store sales goals while ensuring high-performance standards.
- Assisted in recruiting high-caliber employees aligned with store needs.
- Trained and developed a successful sales team through targeted coaching.
- Provided feedback and accountability to enhance employee performance.
- Recognized talented staff and facilitated their growth within the company.
- Supervised daily store operations in absence of Store Manager and Manager In Training.
- Managed Loss Prevention practices effectively during Store Manager and Manager In Training's absence.
- Resolved customer issues promptly to maintain satisfaction.
- Did inventory counts weekly and submitted them in a timely manner.
- I would create a 'check-in sheet' with all our individual sales goals and the store goals, using real numbers from the year prior.
Barista to Shift Manager
Society 57
Aurora, IL
07.2022 - 11.2023
- Deliver an exceptional guest experience; proactively engage with customers to understand and meet their needs.
- Go the extra mile to make their day with a perfect cup of coffee.
- Develop a thorough understanding of our coffees, teas, foods, merchandise, and promotions to drive sales, service, and have knowledgeable conversations with guests.
- Maintain a clean and organized environment for guests and coworkers in all areas of the store.
- Demonstrate a calm demeanor during periods of high volume or unusual events and facilitate smooth transitions to keep store operating to standards and a vibe comfortable for customers at Society 57.
- Demonstrate willingness and openness to change, and share your ideas on how to make our store even better. Taste coffee, tea, and specialty beverages regularly to maintain knowledge; know the origins and stories of the coffee available; stay informed of industry trends; and assist with customer education.
- Accurately process transactions in the POS, and par tills.
- Responsible for holding the integrity of the cafe when the cafe manager is not present.
- Practice self-reflection and ask for feedback on performance; know and hone your personal strengths and opportunities for improvement.
- Write emails with any café updates, and information about the new beans delivered.
- Dial a perfect pour-over before writing the dial down for future pour-overs.
- Research different roasters, and feature a roast in the café.
Barista to Shift Manager
STARBUCKS COFFEE COMPANY
Aurora, IL
08.2019 - 12.2021
- Input orders into point of sale system and handled customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Managed cash register and processed transactions with accuracy and integrity.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Line Cook
The Herrington Inn & Spa
Geneva, IL
08.2016 - 08.2019
- Prepared workstations with essential ingredients and cooking equipment before each shift.
- Portioned food onto plates, adding garnishes and sauces for presentation.
- Inspected equipment for cleanliness prior to use, ensuring compliance with sanitation policies.
- Maintained stocked stations to optimize kitchen productivity during service.
- Collaborated with kitchen staff to cook menu items efficiently.
- Adhered to strict sanitation protocols while handling food products.
- Executed workstation preparations promptly at shift start ensuring readiness for service.
Education
High School Diploma -
West Aurora High School
1201 W New York St05-2019
Some College (No Degree) - Music Education
Waubonsee Community College
Sugar Grove, ILSome College (No Degree) - Film And Media Studies
Arizona State University
Tempe, AZSkills
- Latte art and quality control
- Knowledge of coffee and brewing techniques
- Consistency in quality drinks
- Attention to detail
- Active listening and awareness
- Dependability and reliability
- Adaptability to new techniques
- Teamwork and collaboration
- Safe food handling practices
- Effective communication
- Time management
- Inventory Management
- Loss Prevention
- Employee Training
- Team building
- Teamwork to meet and beat store goals
- Performance improvement
- Hiring and recruiting
Languages
Spanish
Native/ Bilingual
Certification
- Manager Food Safety Certification
- Bassets Liquor License
Accomplishments
- Senior Year of High School I was Captain of our Colorguard team for the Marching Band
- Got invited into the 2019 Honors Chorus at ILMEA/IMEC (Illinois Music Education Association)
- I was awarded the A Cappella award from my music directors in 2019 for my dedication and leadership throughout my time in high school.
- Won Partner of the Quarter at Starbucks back in 2020.
Affiliations
- I like going to the Art Institute of Chicago on my off days. I love art because it can convey things sometimes words can't!
- I like going on walks by the trail near my house.
- Being a role model to my sisters!
References
References available upon request.
Timeline
Shift Manager
STARBUCKS COFFEE COMPANY
04.2024 - Current
Barista to Shift Manager
Society 57
07.2022 - 11.2023
Co-Manager
Journeys Shoe Store
02.2022 - 05.2025
Barista to Shift Manager
STARBUCKS COFFEE COMPANY
08.2019 - 12.2021
Line Cook
The Herrington Inn & Spa
08.2016 - 08.2019
High School Diploma -
West Aurora High School
Some College (No Degree) - Music Education
Waubonsee Community College
Some College (No Degree) - Film And Media Studies
Arizona State University
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