Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Diana Lopez

Long Beach,CA

Summary

Dynamic Behavior Interventionist with a proven track record at Cortica, skilled in behavior modification and communication. Expertly designed personalized learning plans that enhanced student engagement and success. Adept at crisis intervention and fostering collaboration among educators and families, ensuring a supportive environment for diverse learners. Passionate about advocating for student inclusion and well-being.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Behavior Interventionist

Cortica
Torrance, CA
02.2022 - Current
  • Collaborated with school staff, parents, and community stakeholders to create a safe learning environment for all students.
  • Utilized techniques such as behavior modeling and role-playing to improve interactions between students.
  • Adapted instructional techniques to appropriate ages and skill levels of supervised students.
  • Provided feedback about interventions being used by teachers during classrooms visits or observations.
  • Coordinated with healthcare professionals to understand medical or psychological factors influencing behaviors.
  • Educated teachers on best practices for working with students exhibiting challenging behaviors.
  • Designed and delivered personalized learning for each student and advocated for student inclusion and success in general education environments.
  • Maintained student records in accordance with district standards.
  • Evaluated student needs to provide helpful resources and support.
  • Utilized technology and software for behavior tracking and analysis to improve intervention accuracy.
  • Observed students in diverse settings to gauge behaviors.
  • Educated community members and professionals on the importance of behavior intervention and mental health awareness.
  • Defined and communicated rules and enforced through approved disciplinary methods.
  • Facilitated social skills groups to enhance clients' communication, interaction, and peer relationships.

Server

Fridas Mexican Restaurant
Cerritos, CA
02.2022 - 02.2023
  • Informed customers of daily specials and signature menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Responded to ad hoc cleaning duties at end of shift.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Prepared checks, itemizing total meal costs and taxes.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Set up tables in between patrons to reduce wait times.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Server

Kalaveras Mexican Restaurant
San Pedro, CA
08.2021 - 09.2022
  • Informed customers of daily specials and signature menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Responded to ad hoc cleaning duties at end of shift.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Presented menus and answered questions regarding items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Set up tables in between patrons to reduce wait times.

Behavior Therapist

Creative Solutions for Hope
Norwalk, CA
09.2021 - 02.2022
  • Developed behavioral plans for clients based on assessment results and established goals.
  • Collaborated with cross-functional treatment team to develop and facilitate skill acquisition and behavior reduction assessments to establish care plan.
  • Organized social activities to help patients apply new skills in public settings.
  • Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
  • Participated in interdisciplinary team meetings regarding treatment planning for clients.
  • Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
  • Provided individual and group therapy services to children with Autism Spectrum Disorders.
  • Developed behavior support plans which included positive reinforcement strategies for challenging behaviors.
  • Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.

Host, To-Go Specialist, Server

Olive Garden
Cerritos, CA
04.2019 - 05.2021
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Took reservations over phone and in person.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Directed patrons to lounges and waiting areas.
  • Received and recorded patrons' dining reservations.
  • Provided excellent customer service by anticipating customer needs.
  • Balanced cash drawers at the end of each shift.
  • Assisted other departments when needed such as bussing tables or delivering food orders.

Store Associate

In-N-Out
Long Beach, CA
07.2018 - 02.2019
  • Stocked shelves with merchandise and maintained inventory levels.
  • Assisted customers with product selection, pricing and availability.
  • Adhered to safety regulations when handling hazardous materials.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Student Representative

POWER 4 YOUTH
Long Beach, CA
01.2015 - 01.2019
  • Took meeting notes to provide to board members.
  • Provided insight from the student's perspective on the program and activities.
  • Attended events and spoke to potential donors.
  • Was also interviewed about the program that aired nationwide on FOX News.
  • Drove revenue by cultivating successful client relations.
  • Attended meetings with university administrators and external organizations concerning student concerns.
  • Conducted surveys to gather feedback from event attendees, using insights to improve future events.
  • Developed strategies to improve student engagement within the campus community.

Education

High School -

Woodrow Wilson Classical High School
Long Beach, CA
06-2019

Some College (No Degree) - Sociology

Long Beach City College
Long Beach, CA

Skills

  • Communication skills
  • Customer service
  • Microsoft Word
  • Report writing
  • IEP documentation
  • Outlook
  • Organization
  • Teamwork
  • Independent work
  • Behavior intervention
  • Interpersonal communication
  • Team collaboration
  • Record keeping
  • Behavior modification
  • Conflict resolution
  • Self motivation
  • Intervention planning
  • Documentation
  • Motivating students
  • Early intervention strategies
  • Time management abilities
  • Behavior management
  • Paraprofessional oversight
  • Cognitive and behavioral development
  • Parent training and support
  • Sensory Disabilities Understanding
  • Learning disabilities understanding
  • Multicultural competence
  • Confidentiality and privacy
  • Adaptive skills training
  • Communication Disorders
  • Adapted physical education
  • Family education
  • Child development
  • Student needs assessment
  • IEP development
  • Classroom management
  • Problem-solving skills
  • Special Needs Integration
  • Child abuse and neglect
  • Crisis intervention techniques
  • Disability advocacy

Certification

CPR & First Aid

Languages

Spanish
Native/ Bilingual

Timeline

Behavior Interventionist

Cortica
02.2022 - Current

Server

Fridas Mexican Restaurant
02.2022 - 02.2023

Behavior Therapist

Creative Solutions for Hope
09.2021 - 02.2022

Server

Kalaveras Mexican Restaurant
08.2021 - 09.2022

Host, To-Go Specialist, Server

Olive Garden
04.2019 - 05.2021

Store Associate

In-N-Out
07.2018 - 02.2019

Student Representative

POWER 4 YOUTH
01.2015 - 01.2019

High School -

Woodrow Wilson Classical High School

Some College (No Degree) - Sociology

Long Beach City College

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Diana Lopez