Diana Lopez
Charlotte,NC
Summary
Quality assurance professional with comprehensive experience in maintaining high standards of product integrity. Known for collaborative approach and achieving results by adapting to changing requirements. Expertise in defect identification, process improvement, and effective communication with production teams.
Experienced with conducting thorough inspections and quality assessments to maintain product excellence. Utilizes precision and keen observation skills to identify potential issues early in process. Knowledge of industry standards and best practices ensures consistent quality outcomes.
Overview
7
7
years of professional experience
Work History
Quality Checker
Spencer's Gifts
07.2025 - 11.2025
- Conducted thorough inspections of products to meet quality standards and specifications.
- Documented findings and communicated quality issues to relevant team members promptly.
- Maintained organized records of inspection results for ongoing quality assurance efforts.
- Identified recurring quality issues, leading to improved processes and reduced errors.
Packer
Amazon Warehouse
07.2020 - 11.2023
- Improved the quality and quantity of inventory
- Using a new high-speed, robotic packing machine
Call Center Customer Service Representative
iQor
04.2019 - 05.2021
- Make sure to have the correct order for the customer. Make/print label for shipping.
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Provided customer service and was involved in training new team members each month
Education
High School Diploma -
Independence High School
Charlotte, NC01.2012
Skills
- Customer service
- Communication skills
- Food service
- Restaurant experience
- English
- Bilingual
- Microsoft word
- Microsoft excel
Languages
English
Spanish
Timeline
Quality Checker
Spencer's Gifts
07.2025 - 11.2025
Packer
Amazon Warehouse
07.2020 - 11.2023
Call Center Customer Service Representative
iQor
04.2019 - 05.2021
High School Diploma -
Independence High School