Diana Lopez
Raising Canes
NORWALK,CA
2
Languages
7
years of professional experience
Results-driven manager with experience in restaurant operations, team leadership, and long-term planning. Known for building strong crews, supporting safety and service standards, and driving process improvements. Committed to reliable operations and high-quality execution.
Work History
Operations Manager
3 Years- Coordinated staffing schedules to support coverage, efficiency, and labor control
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed multiple Triple Gold visits with my team.
- Assisted with process to become TR and CTR.
- Oversaw daily restaurant operations, ensuring consistent service standards and smooth shift execution
- Contributed to the creation of long-term strategic plans that aligned with the company's goals.
Department Manager
4 Years 2 Months- Trained crew members on station procedures, food safety, and customer service expectations.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Education
Bachelor of Science - Criminology, Law And Society
- Honor Roll.
- Chancellor's Scholarship Recipient.
Skills
Project planning and development
Performance monitoring
Operational performance
Goal setting
Problem-solving
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Operations Manager
Raising Canes
10.2023 - CurrentRead More
Department Manager
McDonald's
08.2019 - 10.2023Read More
University of California, Irvine
Bachelor of Science from Criminology, Law And Society
Read More