Diana Lopez Diaz
Milwaukee,WI
Summary
Self-directed professional with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
13
13
years of professional experience
Work History
Branch Manager
Partners Personnel
01.2023 - 08.2023
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Collaborated with hiring managers to identify department hiring needs, recruitment sources and qualified applicants.
- Reviewed applicant information, employment applications and references to verify qualifications.
- Sourced diverse candidates via job board niches, social media and strategic advertising.
- Negotiated salaries, administered offer letters and prepped candidates for background requirements and on-boarding paperwork.
- Conducted pre-screening phone and in-person interviews for qualified candidates.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Processed timecards and payroll data for team of employees.
Engagement Manager
Latino Chamber Of Commerce Southeastern Wisconsin
02.2022 - 12.2022
- Met with clients to understand needs and develop proactive solutions.
- Collaborated with the other parent organizations, assisted with the delivery and services teams to manage seamless client experiences.
- Helped with connecting small business owners with grants, lending opportunities and any other resources.
- Continually maintained and improved company's reputation and positive image in markets served.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement. Delivered a Lenders Fair where clients were able to access capital to grow their business expansion opportunities.
Recruitment Specialist
Hospitality Staffing Solutions
07.2021 - 02.2022
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Processed timecards and payroll data for team of employees.
- Reviewed orders and client requests to make sure the sourcing, presenting and placement of the associates was completed upon request.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Clinical Office Assistant
Aurora Health Care
09.2020 - 07.2021
- Retrieved and entered data into medical records system.
- Managed mail sorting, filing and photocopying.
- Received and routed messages or documents such as laboratory results to appropriate staff.
- Determined source of payment by verifying program eligibility in government or insurance plans.
Latina Volunteer Support Specialist
Girl Scouts Of Wisconsin Southeast
02.2013 - 09.2020
- Facilitated community outreach to expand participation and support.
- Educated young people about strategies for driving discussions and promoting social changes.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Tracked service activities and outcomes against outlined plans and goals.
- Created educational materials to convey important information to service recipients.
- Coordinated team-building group activities to promote socialization.
- Demonstrated positive social skills to build healthy relationships.
- Participated in session wrap up to provide feedback for continuous improvement of program.
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
- Led group discussions and activities to meet different community needs.
Financial Employment Planner
Social Development Commission
04.2010 - 06.2012
- Interviewed clients to determine current income, expenses, , financial objectives, risk tolerance and other information needed to develop financial plan.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Facilitated group sessions to build supportive, communicative client networks.
- Conducted motivational workshops, MOC Interviews and Job Fairs to support their financial needs.
- Assisted clients in identifying community resources and connecting with appropriate services.
Education
BBA - Business Administration
Kaplan University
MilwaukeeCertification - Customer Service Information Specialist
Milwaukee Area Technical College
Milwaukee09.2010
High School Diploma -
Jose Campeche High School
San Lorenzo, PR07.2000
Skills
- Marketing
- Training and Development
- Payroll Operations
- Project Management
- Employee Performance Evaluations
- Customer Care
- Weekly Payroll
- Revenue Generation
- Conflict Resolution
- Team Player
- Professional Relationships
- Microsoft Access
- Public Speaking
- Community Relations
- Event Planning
- Relationship Management
- Collections
- Proficiency in MS Office
- Employee Development
- Outreach Activities
- Cultural Awareness
- Spanish Interpreting
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Partners Personnel
01.2023 - 08.2023
Engagement Manager
Latino Chamber Of Commerce Southeastern Wisconsin
02.2022 - 12.2022
Recruitment Specialist
Hospitality Staffing Solutions
07.2021 - 02.2022
Clinical Office Assistant
Aurora Health Care
09.2020 - 07.2021
Latina Volunteer Support Specialist
Girl Scouts Of Wisconsin Southeast
02.2013 - 09.2020
Financial Employment Planner
Social Development Commission
04.2010 - 06.2012
BBA - Business Administration
Kaplan University
Certification - Customer Service Information Specialist
Milwaukee Area Technical College
High School Diploma -
Jose Campeche High School