Diana Lopez Molina
Raleigh,NC
Summary
Dedicated and detail-oriented professional with a background in customer service, employee relations, and operational efficiency. Fluent in English and Spanish, with a proven track record of building strong relationships, solving complex problems, and improving business processes. Passionate about technology and customer success, with experience in onboarding, documentation management, and driving customer engagement. Eager to apply my organizational, communication, and problem-solving skills to enhance customer experience and satisfaction in a dynamic technology environment.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Business Office Coordinator
NC State University
Raleigh, North Dakota
08.2022 - Current
- Acted as the primary point of contact for resolving employee concerns, applying similar skills to troubleshoot and resolve customer issues.
- Collaborated with HR and leadership teams to develop processes that improve employee satisfaction, similar to customer satisfaction initiatives.
- Managed onboarding processes, training, and conflict resolution, skills easily transferable to managing customer onboarding and addressing challenges.
- Developed and implemented process improvements, increasing organizational efficiency — similar to optimizing customer support workflows.
- Created and maintained detailed documentation for employee relations processes, mirroring the process of maintaining customer-facing resources like knowledge bases.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
Human Resources Assistant
Hire Strategies
Raleigh, NC
03.2022 - 07.2022
- Assist with tenure and promotion administration, including reviewing personnel files, compiling data, and handling confidential recommendation letters
- Ensure compliance with company guidelines during candidate onboarding
- Execute recruitment strategies to meet client deadlines while maintaining company policies and procedures
- Provide feedback and coaching to candidates throughout the interview process
- Organized and updated personnel files while ensuring confidentiality was maintained.
- Conduct full-cycle recruiting, including sourcing candidates, conducting interviews, and coordinating interviews with clients
Administrative Assistant
UNC Health Care
06.2017 - 01.2022
- Process insurance forms, prepare reports and assist physicians with various presentations
- Trained new employees and attended meeting/ training sessions as required
- Perform various administrative tasks to support the smooth operation of the healthcare facility
- Effectively communicated with patients to verify information, record medical history and assess the purpose of visits
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office Coordinator
Preston Chiropractic & Acupuncture
04.2016 - 05.2017
- Managed office efficiency by coordinating patient charts, completing insurance forms, and assisting with patient needs
- Organized meetings, scheduled interviews, and coordinated events and training sessions
- Supported other teams by providing various administrative services to ensure smooth office operations
Education
Bachelor of Science - Psychology
North Carolina Central University
Durham, NC 08.2022 - 12.2024
Associate in science - Biology General
Durham Technical Community College
Skills
Customer service
Human resources support
Critical Thinking
Problem Solving
People Soft
People Admin
Microsoft Office
Google Suite
HR Data Analytics
Timeline
Bachelor of Science - Psychology
North Carolina Central University
08.2022 - 12.2024
Business Office Coordinator
NC State University
08.2022 - Current
Human Resources Assistant
Hire Strategies
03.2022 - 07.2022
Administrative Assistant
UNC Health Care
06.2017 - 01.2022
Office Coordinator
Preston Chiropractic & Acupuncture
04.2016 - 05.2017
Associate in science - Biology General
Durham Technical Community College