Diana Lora
Perth Amboy,New Jersey
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
14
14
years of professional experience
Work History
Costumer Service and Cashier
Envios De Valores La Nacional, Corp.
01.2022 - Current
- Handled cash with high accuracy.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
Office Assistant
Duran Rodriguez & Asociados.
01.2009 - 04.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported staff on special assignments and ad hoc projects.
- Collaborated with various departments to complete assigned tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Purchased and maintained office supplies.
Human Resources Assistant
Bancas RC
11.2014 - 10.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Updated and maintained employee attendance records.
- Made copies, send faxes, write letters and scan documents.
- Studied research and trends on best practices in HR field.
- Pay public services and others.
Education
Law Degree - Law Enforcement
O & M
Santiago, Dom. Rep.06.2009
Skills
- Service Minded
- Work Task Prioritization
- Adaptable and Flexible
- Customer Satisfaction
- Cooperative Attitude
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Costumer Service and Cashier
Envios De Valores La Nacional, Corp.
01.2022 - Current
Human Resources Assistant
Bancas RC
11.2014 - 10.2019
Office Assistant
Duran Rodriguez & Asociados.
01.2009 - 04.2020
Law Degree - Law Enforcement
O & M
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