DIANA LOZANO
Alpha,New Jersey
Summary
Professional Billing Team Lead - Supervisor with 13 years of experience in the logistics industry. Strengths in streamlining processes, increasing efficiency, and optimizing workflow. Creative and analytical problem Solver with detail-oriented and dedicated nature. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized Supervisor with extensive knowledge of Import customer service.
Overview
23
23
years of professional experience
Work History
Freight Forwarding Agent - Ocean Import Supervisor
Craft Multimodal LLC
01.2021 - Current
- Responsible for all operations related to the shipments FCL and LCL
- Daily communication with our overseas offices / agents for rates, delivery schedules etc
- Booking truckers, paying the CFS charges.
- Supervising the LCL team
- Daily communication with our Top Customers, making sure everything is running smoothly for our customers answering any concerns
Freight Forwarding Agent - Ocean Import Operator
DSV Air & Sea
12.2019 - 01.2021
- Responsible for all operations related to the shipments assigned to me
- Filing ISF, billing overseas and destination customers
- Booking truckers, disputing invoices wrongly invoiced to us.
Senior Global Forwarding Agent- Billing team lead
CH Robinson
11.2015 - 11.2019
- Responsible of overseeing the Billing Team to make sure all billing and payables are done timely
- Resolve invoicing and billing issues promptly
- In charge of 20 major and key accounts for the branch
- Imports -LCL & FCL handled operations for air and Ocean
- Running Reports to make sure all work is being done on time
- Oversee all electronic Payments and Invoicing
- Trained New employees.
Customer service representative - Exports
EconoCaribe Consolidations
09.2012 - 11.2015
- Provide customer with Ocean Quotes for bookings, inland transfer and picking
- Created invoices for Customer and well as prepared payables
- Handle routed shipments for the Central and South America region
- Handle Gateway accounts
- Resolved issues one on one with Customers
- Support general office operations.
Sales Manager - Fleet sales manager
Airport Plazas
05.2008 - 09.2010
- Developed fleet system for all accounts
- Handled all accounts, billing and
- Developed all the fleet system for all the accounts
- Provided Customer service as needed.
Manager and Nail Technician
Illusion Spa
06.2001 - 12.2007
- Handled all customer services
- Managed all supplies inventories
- Received all payments by cash, checks, and credit
- Maintain contact with clients and respond promptly to new clients requests.
Education
European Academy of Cosmetology
College Of Cardenas
Associate - Small Business Administration And Management
Gibbs College
New JerseySkills
- Billing Proficiency
- Team leadership
- Bilingual Spanish-English
- Staff development
- Highly accurate
- Time management
- Organizational Skills
- Clear Communication
- Customer Complaint Resolution
- Polite communication skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
Languages
spa
Full Professional
Timeline
Freight Forwarding Agent - Ocean Import Supervisor
Craft Multimodal LLC
01.2021 - Current
Freight Forwarding Agent - Ocean Import Operator
DSV Air & Sea
12.2019 - 01.2021
Senior Global Forwarding Agent- Billing team lead
CH Robinson
11.2015 - 11.2019
Customer service representative - Exports
EconoCaribe Consolidations
09.2012 - 11.2015
Sales Manager - Fleet sales manager
Airport Plazas
05.2008 - 09.2010
Manager and Nail Technician
Illusion Spa
06.2001 - 12.2007
European Academy of Cosmetology
College Of Cardenas
Associate - Small Business Administration And Management
Gibbs College
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