Summary
Overview
Work History
Education
Skills
Appraisal
Property Details
Comparables
Lender
Timeline
Hi, I’m

Diana L Sullivan

Granite City,IL
Diana L Sullivan

Summary

Great with time management great with customer service. Work well with others punctual self motivated contentious of the work I do. Take instructions well

Overview

32
years of professional experience

Work History

USPS, United States Postal Service

Mail Carrier
07.1992 - 11.2024

Job overview

  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled mail and packages with care to prevent damage during delivery.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
  • Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
  • Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
  • Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
  • Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
  • Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
  • Monitored weather conditions regularly to adjust delivery routes accordingly.
  • Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
  • Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.

Green Clean

Cleaning Technician
10.2016 - 02.2017

Job overview

  • Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
  • Swept floors, removed debris and returned equipment to proper areas at end of each shift.

Education

Edwardsville High
Edwardsville, IL

General Studies

Skills

  • Safety awareness
  • Parcel delivery
  • Weather tolerance
  • Package handling
  • Vehicle loading
  • Mail sorting
  • Postal regulations
  • Route management
  • Mail distribution
  • Supply management
  • Report preparation
  • Hand-eye coordination
  • Route navigation
  • Postage calculation
  • Load management
  • Street orientation
  • Geographical expertise
  • Sorting mail
  • Scan parcels
  • Registered mail coordination
  • Documentation & recordkeeping
  • Financial records oversight
  • Technology use
  • Route deliveries
  • GPS use
  • Vehicle inspections
  • Schedule management
  • Registered mail protocols
  • Route planning
  • Cultural awareness
  • Change-of-address orders
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Punctuality
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Teamwork skills
  • Physical strength
  • Relationship building
  • Task prioritization
  • Self motivation
  • Logbook maintenance
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Time management abilities
  • Continuous improvement
  • Physical stamina
  • Written communication
  • Vehicle operation
  • Professional demeanor
  • Problem-solving aptitude
  • Delivery scheduling
  • Analytical skills
  • Mileage documentation
  • Communication skills
  • High-priority mail
  • Hospitality and accommodation
  • Deliver mail
  • Insured mail procedures
  • Attendance oversight
  • Mail collection
  • Serve customers
  • Package scanning
  • Negotiation skills

Appraisal

1516 Lindell Blvd, Granite City, IL, 62040, 02/28/18, 03/04/18, FHA/VA Case No. 132-3364819, 64000, Timothy Reinwald, Authority Appraisals, Inc, 200 S. Bemiston, Ste 305, Clayton, MO, 63105, (314) 571-4038 x19, TReinwald@authorityappraisals.com, 556.004850, IL, 09/30/19

Property Details

NAMEOKI TERRACE LOT 8 45X127.5, 64000, 5738, 4, 8, C3, Q4

Comparables

  • 2121 Clark Ave, Granite City, IL, 62040, 69900, 864, 5, 0.60 miles E
  • 3244 Wayne Ave, Granite City, IL, 62040, 62000, 875, 4, 0.33 miles SE
  • 2903 Buxton Ave, Granite City, IL, 62040, 68900, 1092, 4, 0.83 miles S
  • 115 Briarcliff Dr, Granite City, IL, 62040, 66000, 960, 5, 0.50 miles W
  • 3217 Rodger Ave, Granite City, IL, 62040, 69900, 875, 5, 0.41 miles SE
  • 1817 Ferguson Ave, Granite City, IL, 62040, 67250, 1080, 4, 0.79 miles NE

Lender

Golden Oak Lending, 111 Westport Plaza #1150, Saint Louis, MO, 63146

Timeline

Cleaning Technician

Green Clean
10.2016 - 02.2017

Mail Carrier

USPS, United States Postal Service
07.1992 - 11.2024

Edwardsville High

General Studies

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Diana L Sullivan