Diana Lucero
Cincinnati,OH
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Since working in a catering industry for so long, I have worked and improved on my communication and customer service skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Catering Server
Delightmore
Cincinnati, OH
01.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Modified existing software systems to enhance performance and add new features.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Delivered products to customer locations on time.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Adhered to company policies concerning guest satisfaction ratings.
Front Desk Receptionist
Hyde Park Pediatrics
Cincinnati, OH
05.2021 - 09.2024
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Made sure each room was clean and had everything the doctor or nurse needed.
- Took vitals and ran test for patients when they came in and made them feel safe.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Greeted customers, answered general questions and directed to appropriate locations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers warmly and made them feel welcome.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Food Service Worker
Funky's Catering
Cincinnati, OH
06.2020 - 12.2022
- Participated in ongoing training to enhance job skills and knowledge.
- Adhered to company policies regarding cash handling procedures.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Followed proper sanitation procedures when handling food items.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Loaded supplies and food into delivery vans and unloaded at events.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Prepared and served food items to guests in a timely manner.
- Used clear communication to relay food and drink orders to kitchen staff.
- Shared thorough knowledge of menu items and cooking methods with customers.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
Education
High School Diploma -
Mercy McAuley
Cincinnati, OH05-2019
Some College (No Degree) - Biochemistry
University of Indianapolis
Indianapolis, INSkills
- Bilingual, speak English and Spanish
- Interpersonal Skills
- Time Management
- Customer Service
- Communication
- Problem Solving
- Active Listening
- Computer Skills
- Flexibility
- Adaptability
- Team Player
- Relationship Building
- Time Management
Affiliations
- Hiking
- Drawing or painting
- Traveling
- Learning new skills
Accomplishments
- Graduated high school with honors
- Full academic scholarship for biology
- I received the Best Customer Service award as a server
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Catering Server
Delightmore
01.2023 - Current
Front Desk Receptionist
Hyde Park Pediatrics
05.2021 - 09.2024
Food Service Worker
Funky's Catering
06.2020 - 12.2022
High School Diploma -
Mercy McAuley
Some College (No Degree) - Biochemistry
University of Indianapolis