Summary
Overview
Work History
Education
Skills
Employee of the Month, February 2007. Marriott Hotel. Tucson, AZ
Timeline
Generic

Diana Luddy

Clinton,MA

Summary

Highly motivated and enthusiastic individual looking to gain extra experience for transitioning into the field of veterinary technician. I have had and cared for animals my entire life.

  • Dogs
  • Cats
  • Snakes
  • Bearded Dragons
  • Rabbits
  • Ferrets

Overview

19
19
years of professional experience

Work History

Hostess / Server

Chief of Staff
11.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Server

First and Last Tavern
05.2014 - 02.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Vetrano's Restaurant
06.2011 - 02.2014
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Animal Attendant

TLC Pet Haven
07.2010 - 05.2011
  • Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
  • Developed relationships with local businesses to secure donations for food, supplies, and fundraising events.
  • Collaborated with local rescue organizations to coordinate transfer of animals in need of specialized care or fostering opportunities.
  • Assisted in the development of marketing materials highlighting adoptable animals, leading to increased interest from potential adopters.
  • Monitored playgroups among different species ensuring positive interactions leading to well-socialized animals.
  • Improved animal care by providing daily feeding, grooming, and exercise routines.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.

Bartender

Marriott Hotel
02.2006 - 06.2010
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Education

No Degree - Veterinary Science

Goodwin University
East Hartford, CT

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette

Employee of the Month, February 2007. Marriott Hotel. Tucson, AZ

I loved working at that hotel! Every employee and every guest was amazing. I met many people, many regulars. I just always do the best I can to make sure everyone is happy. I always put the guest first, so I was surprised I got employee of the month in such a large company. I just did what I always do! 

Timeline

Hostess / Server

Chief of Staff
11.2023 - Current

Server

First and Last Tavern
05.2014 - 02.2020

Server

Vetrano's Restaurant
06.2011 - 02.2014

Animal Attendant

TLC Pet Haven
07.2010 - 05.2011

Bartender

Marriott Hotel
02.2006 - 06.2010

No Degree - Veterinary Science

Goodwin University

Similar Profiles

CREATE PROFILE
Diana Luddy