Summary
Overview
Work History
Education
Skills
Timeline
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Diana Lugo

Valley Stream,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Transportation Service's Associate

Northwell Health
09.2021 - Current
  • Properly documented all specimens received using handheld device.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Followed safety procedures and regulations to protect packages and vehicles.

Route Service Representative

Quest Diagnostics
08.2020 - 08.2021
  • Inspected truck prior to delivery, checking for proper storage of packages.
  • Resolved problems, improved operations and provided exceptional service.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

Non-Emergency Transportation Driver

Agape
06.2018 - 08.2020
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Assisted handicapped customers to safely complete transfers between van and facility.
  • Communicated with patients and healthcare workers in both English and Spanish.

Education

High School Diploma -

Valley Stream Central High School
Valley Stream, NY
06.2004

Skills

  • City and non-city driving
  • Relationship development
  • Problem resolution
  • Safety standards and protocols
  • Spanish translation
  • Materials transport
  • Customer service

Timeline

Transportation Service's Associate

Northwell Health
09.2021 - Current

Route Service Representative

Quest Diagnostics
08.2020 - 08.2021

Non-Emergency Transportation Driver

Agape
06.2018 - 08.2020

High School Diploma -

Valley Stream Central High School
Diana Lugo