Diana Lukowski
Senior Sales Executive
Henderson,NV
Summary
Energetic and high-achieving Senior Sales Executive committed to top performance with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas, maximizing revenue and diligently pursuing and converting new leads to enhance revenue streams with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers.
Overview
33
33
years of professional experience
Work History
Senior Sales Executive
New Reach Education
Las Vegas, NV
06.2022 - 09.2024
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
Sales Manager
MMG, LLC
Las Vegas, NV
07.2018 - 03.2022
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Targeted and prospected for new business through telemarketing, individual creativity and innovation
- Handled all upsells for company generating additional $25,000.00 - $50,000.00 in weekly revenue
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Recruited and hired top-level talent to add value and expertise to sales department
- Resolved customer issues quickly to close deals and boost client satisfaction
- Established and cultivated solid business relationships with new or existing customers
Business Owner
R & D Marketing
Anthem, AZ
05.2016 - 07.2018
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Provided feedback on the effectiveness of strategies, selling programs, and initiatives, and identified areas requiring improvement.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Recruited and hired top-level talent to add value and expertise to sales departments
- Put together realistic budgets based upon costs and fees for successfully operating business
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Oversaw day-to-day production activities in accordance with business objectives.
- Devised and deployed sales and marketing tactics to drive strategic growth and support the achievement of revenue goals.
- Kept up to date with industry trends and identified areas of opportunity to drive improvements.
Owner/General Manager
Cutting Edge Marketing
Phoenix, AZ
01.2013 - 04.2016
- Accomplished multiple tasks within established timeframes.
- Recruited and hired top-level talent to add value and expertise to sales department
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Sales Consultant
E Merchant Middleman
Phoenix, AZ
01.2012 - 12.2012
- Acquired more than $2,000,000.00 in new customer business in 1 year with sales ranging from $5,000.00 to $50,000.00
- Shaped sales approach to individual clients, facilitating relationships with customers and driving revenue to over $45,000.00 weekly.
- Outperformed revenue targets by effectively applying both passive and aggressive sales techniques.
- Presented marketing services and features to customers, answered questions, and overcame objections
- Utilized multiple marketing strategies to improve profitability
Sales Consultant
Success Co Pilot
Phoenix, AZ
04.2009 - 12.2011
- Acquired over $3,000,000.00 in sales ranging from $2,500.00 to $15,000.00 per sale in under 18 months
- Maintained average weekly sales quota of over $30,000.00
- Achieved or exceeded company-defined sales quotas.
- Worked independently with minimal supervision.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.
Appointment Specialist
Bankcard Empire
Phoenix, AZ
05.2009 - 05.2010
- Acted as the first point of contact and set appointments for prospective clients.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Established and maintained client rapport by utilizing quality customer service.
- Scheduled consultations for up to 25 potential customers weekly
- Received inbound calls and initiated outbound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
- Qualified all potential clients before scheduling appointments with sales associates.
- Addressed client inquiries and updated database information
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
Business Owner/General Manager
Millennium Marketing Concepts
Henderson, AZ
03.2003 - 12.2008
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed over fifty employees by supervising daily tasks.
- Maximized efficiency by coaching and mentoring all personnel on sales and customer service principles, industry practices and company procedures
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Developed key operational initiatives to drive and maintain substantial business growth.
Sales Consultant
Net Direct Marketing
Scottsdale, AZ
01.2001 - 06.2003
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Followed up with existing customers to provide additional support and address concerns.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Developed and delivered engaging sales presentations to convey product benefits
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Surpassed monthly sales goals by promoting product benefits and enrolling new clients
- Increased sales by offering advice on purchases and promoting additional products
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue
- Implemented brand marketing and sales campaigns
- Exceeded goals for new accounts in single sales cycle
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
Sales Executive
NOS Communications
Las Vegas, NV
01.1997 - 07.2000
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Overcame objections using friendly, persuasive strategies.
- Attained $50,000 in sales targets on monthly basis.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Black Jack Dealer/ Pit Boss
Binions Horseshoe
Las Vegas, NV
02.1992 - 07.1996
- Dealt cards and winnings to customers.
- Inspected, shuffled and delivered cards to guests in play at gaming table.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Completed daily money reports and balancing.
- Promoted VIP cards and packages to returning customers and new ones.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Welcomed customers and established immediate rapport to encourage gameplay.
Education
Some College (No Degree) - General Studies
UNLV
Las Vegas, NVHigh School Diploma -
Boulder City High School
Boulder City, NV05.1988
Skills
- Revenue Generation
- Customer Relations
- Staff Management
- Business-to-Business Sales
- Time management
- Direct sales
- New Business Development
- Sales presentations
- Relationship building
- Staff training/development
Timeline
Senior Sales Executive
New Reach Education
06.2022 - 09.2024
Sales Manager
MMG, LLC
07.2018 - 03.2022
Business Owner
R & D Marketing
05.2016 - 07.2018
Owner/General Manager
Cutting Edge Marketing
01.2013 - 04.2016
Sales Consultant
E Merchant Middleman
01.2012 - 12.2012
Appointment Specialist
Bankcard Empire
05.2009 - 05.2010
Sales Consultant
Success Co Pilot
04.2009 - 12.2011
Business Owner/General Manager
Millennium Marketing Concepts
03.2003 - 12.2008
Sales Consultant
Net Direct Marketing
01.2001 - 06.2003
Sales Executive
NOS Communications
01.1997 - 07.2000
Black Jack Dealer/ Pit Boss
Binions Horseshoe
02.1992 - 07.1996
Some College (No Degree) - General Studies
UNLV
High School Diploma -
Boulder City High School
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