Diana Luna
Willis,TX
Summary
Motivated employee, learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Good organizational and time management abilities.
Overview
9
9
years of professional experience
Work History
Assembly Team Leader
STERIS
06.2019 - Current
- Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Coordinated with other departments such as Quality Control or Shipping and Receiving to ensure seamless workflow across all areas of the warehouse operation.
- Completed orders within tight deadlines while adhering to company standards for accuracy and precision in all tasks performed.
- Contributed to overall team success by meeting daily production targets consistently.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
Online Personal Shopper
Kroger
03.2020 - 09.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Customer Service Cashier
McDonald's
01.2015 - 09.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Willis High School
Willis, TX05.2018
Skills
- Active Listening
- Attention to Detail
- Product picking
- Assembly and production
- Data Entry
- Dependable and Responsible
- Production Reporting
- Workplace Cleanliness
- Hand-Eye Coordination
Timeline
Online Personal Shopper
Kroger
03.2020 - 09.2021
Assembly Team Leader
STERIS
06.2019 - Current
Customer Service Cashier
McDonald's
01.2015 - 09.2019
High School Diploma -
Willis High School